TSG Global Outage History

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TSG Global had 5 outages in the last 2 years totaling 50h 40m of downtime — averaging 0.2 incidents per month.

There were 5 TSG Global outages since July 9, 2025 totaling 50h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tsgglobal.com

Notice October 15, 2025

Inbound SMS Delivery Delays (HTTP Webhooks)

Detected by Pingoru
Oct 15, 2025, 07:10 PM UTC
Resolved
Oct 15, 2025, 08:24 PM UTC
Duration
1h 13m
Affected: Local Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Timeline · 2 updates
  1. identified Oct 15, 2025, 07:10 PM UTC

    Status: Identified - Fix in Progress Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected. Affected Services: Long Code (10DLC) inbound HTTP webhooks Toll-Free inbound HTTP webhooks Short Code inbound HTTP webhooks Not Affected: SMPP customers (all message types) Outbound messaging (all types) Current Actions: Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.

  2. resolved Oct 15, 2025, 08:24 PM UTC

    Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.

Read the full incident report →

Notice October 8, 2025

Messaging delivery delays and failures for some users

Detected by Pingoru
Oct 08, 2025, 10:16 AM UTC
Resolved
Oct 08, 2025, 04:24 PM UTC
Duration
6h 8m
Affected: SMPPLocal Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Timeline · 5 updates
  1. investigating Oct 08, 2025, 10:16 AM UTC

    We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing. Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.

  2. identified Oct 08, 2025, 10:39 AM UTC

    Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.

  3. monitoring Oct 08, 2025, 12:14 PM UTC

    Most Services have been restored, and we are monitoring the environment to ensure full stability

  4. monitoring Oct 08, 2025, 02:45 PM UTC

    All services are fully operational, we continue to monitor.

  5. resolved Oct 08, 2025, 04:24 PM UTC

    This incident has been resolved. Messaging operations are functioning normally.

Read the full incident report →

Minor July 16, 2025

Service Degredation - SMS, MMS

Detected by Pingoru
Jul 16, 2025, 02:02 PM UTC
Resolved
Jul 16, 2025, 03:53 PM UTC
Duration
1h 51m
Affected: Local Inbound/Outbound SMSToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Timeline · 3 updates
  1. investigating Jul 16, 2025, 02:02 PM UTC

    We are currently investigating an issue affecting SMS, MMS messaging. We will provide additional updates once we have more information. Thank you for your patience TSG Support

  2. monitoring Jul 16, 2025, 02:31 PM UTC

    Service operation is back to optimal levels and messaging is processing as expected. We will continue to monitor for a little while but this incident can be considered resolved Thank you for your patience while we investigated this incident.

  3. resolved Jul 16, 2025, 03:53 PM UTC

    Messaging continues to operate as expected. We are resolving this incident at this time. -David

Read the full incident report →

Major July 10, 2025

Emergency Maintenance - Messaging/Portal Services

Detected by Pingoru
Jul 10, 2025, 08:59 PM UTC
Resolved
Jul 11, 2025, 05:10 PM UTC
Duration
20h 10m
Affected: TSG Global Main WebsiteLERG / CNAM / LRNSMPPLocal Inbound/Outbound SMSCustomer PortalToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMSUpstream Providers (DCAs, MNOs)
Timeline · 4 updates
  1. investigating Jul 10, 2025, 08:59 PM UTC

    We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.

  2. monitoring Jul 10, 2025, 10:03 PM UTC

    A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.

  3. monitoring Jul 11, 2025, 02:28 PM UTC

    A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability. Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.

  4. resolved Jul 11, 2025, 05:10 PM UTC

    We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.

Read the full incident report →

Notice July 9, 2025

Emergency Maintenance - Messaging Services Degarade Performance

Detected by Pingoru
Jul 09, 2025, 04:03 PM UTC
Resolved
Jul 10, 2025, 01:19 PM UTC
Duration
21h 16m
Affected: LERG / CNAM / LRNSMPPLocal Inbound/Outbound SMSCustomer PortalToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS
Timeline · 4 updates
  1. identified Jul 09, 2025, 04:03 PM UTC

    We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses. You may notice binds or connections reset as we work towards resolving this incident. Thank you for your partience TSG Global

  2. identified Jul 09, 2025, 04:34 PM UTC

    Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.

  3. monitoring Jul 09, 2025, 10:18 PM UTC

    The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.

  4. resolved Jul 10, 2025, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →