Security Advisory – PHP Vulnerability Under Investigation

Update timeline

1. investigating Oct 21, 2026, 08:39 AM UTC

   We are aware of a recently identified security vulnerability affecting PHP. At this stage, the full scope and potential impact of this vulnerability are not yet clear. Our Security and Technical teams are actively investigating the situation, assessing potential risks to our infrastructure and services, and determining the appropriate next steps. We are closely monitoring developments and will take necessary measures based on the findings of our investigation. We will provide further updates through this status page as more information becomes available. Thank you for your patience and understanding.

2. investigating Oct 21, 2026, 12:35 PM UTC

   We have informed all our customers about the PHP security vulnerabilities and asked them to reply to our email to confirm whether we may temporarily shut down their servers as a precautionary measure. If you haven't responded yet, we urgently ask you to reply to our email as soon as possible, so we can take the necessary steps to protect your environment. Thank you for your prompt attention and cooperation.

3. investigating Oct 21, 2026, 01:55 PM UTC

   A security update addressing the PHP vulnerability is now available. Our security and technical teams are preparing a rollout plan to apply this update as quickly as possible, with appropriate testing and validation. We will share further information about the rollout and any expected impact as soon as it is available. Updates will be published on this status page, and affected customers will receive additional information by email. For assistance, please contact your account manager by phone or email [email protected].