truDigital experienced a major incident on November 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 20, 2025, 04:40 PM UTC
Please note we have released new app versions. These versions contain incremental updates, minor bugfixes and other optimization updates. This app version is **recommended to install on all currently supported devices.** To install: - Using your remote control - press the home button, select Settings>Device>App Update and install the update. - From the player/device status page (if available) - click the Action button next to each player you'd like to update, then select "Update App Version". Your player will update on its next check-in. If this option is not available to you, contact your account administrator. - For players with **serials beginning in d0765... app version 2.13.0** is the latest version - For players with **serials beginning in 900eb... app version 2.13.1** is the latest version _(NOTE: you will need to update twice to reach app version 2.13.1)_ If you have any questions or need help updating, please reach out to [email protected]!