truDigital Outage History
truDigital is up right nowPingoru has recorded 20 incidents for truDigital: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 19 of 720 (3%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 20 of 744 (3%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Major July 22, 2026 Campaigns issues for some accounts 19h 42m
Started Jul 22, 2026, 06:48 PM UTC· resolved Jul 23, 2026, 02:30 PM UTC
- investigating Jul 22, 2026, 06:48 PM UTC
We noticed some issues with creating new Campaigns. Our team is looking into this now and we'll update when we have more information.
- resolved Jul 23, 2026, 02:30 PM UTC
A fix was tested and pushed and Campaigns have been sending reliably. If you continue to have issues, please reach out to [email protected]
Minor April 19, 2026 Degraded Performance detected on status page 18h 31m Overall
Started Apr 19, 2026, 08:52 PM UTC· resolved Apr 20, 2026, 03:24 PM UTC
No vendor updates were posted for this incident.
Major February 12, 2026 QuoteFancy Integration Issues 136d 22h
Started Feb 12, 2026, 06:12 PM UTC· resolved Jun 29, 2026, 04:44 PM UTC
- investigating Feb 12, 2026, 06:12 PM UTC
We noticed that QuoteFancy is not displaying correctly for most customers. We are looking in to the issue and will provide an update when available. At this time, you may want to remove the QuoteFancy integration from your player's rotation in order to avoid any error messages.
- investigating Jun 29, 2026, 04:44 PM UTC
We have identified the root cause of this issue, and we are currently working on a permanent solution. We will provide another update once an ETA is established for release. We appreciate your patience.
Major January 15, 2026 Intermittent Connection issues 1d 2h
Started Jan 15, 2026, 03:04 PM UTC· resolved Jan 16, 2026, 05:23 PM UTC
- resolved Jan 16, 2026, 05:23 PM UTC
The incident has been marked as resolved.
Major December 15, 2025 Upload issues 1d 2h
Started Dec 15, 2025, 06:29 PM UTC· resolved Dec 16, 2025, 08:32 PM UTC
- resolved Dec 18, 2025, 08:32 PM UTC
This incident is resolved.
Major November 20, 2025 App Versions 2.13.0 and 2.13.1 released! –
Started Nov 20, 2025, 04:39 PM UTC· resolved Nov 20, 2025, 04:39 PM UTC
- resolved Nov 20, 2025, 04:40 PM UTC
Please note we have released new app versions. These versions contain incremental updates, minor bugfixes and other optimization updates. This app version is **recommended to install on all currently supported devices.** To install: - Using your remote control - press the home button, select Settings>Device>App Update and install the update. - From the player/device status page (if available) - click the Action button next to each player you'd like to update, then select "Update App Version". Your player will update on its next check-in. If this option is not available to you, contact your account administrator. - For players with **serials beginning in d0765... app version 2.13.0** is the latest version - For players with **serials beginning in 900eb... app version 2.13.1** is the latest version _(NOTE: you will need to update twice to reach app version 2.13.1)_ If you have any questions or need help updating, please reach out to [email protected]!
Major October 16, 2025 Temporary Performance issues 8h 18m
Started Oct 16, 2025, 04:11 PM UTC· resolved Oct 17, 2025, 12:30 AM UTC
- resolved Oct 20, 2025, 10:26 AM UTC
We've now resolved the incident. Thanks for your patience.
Major October 7, 2025 City Guide API changes 90d 22h
Started Oct 07, 2025, 05:29 PM UTC· resolved Jan 06, 2026, 04:15 PM UTC
- resolved Jan 06, 2026, 04:15 PM UTC
City Guide's changes will require an entirely new integration to be built. We will announce the release of the new City Guide template in an upcoming newsletter. If you have any other questions, please reach out to [email protected].
Major July 1, 2025 Playlist unavailability 2h 8m
Started Jul 01, 2025, 05:21 PM UTC· resolved Jul 01, 2025, 07:30 PM UTC
- resolved Jul 01, 2025, 07:30 PM UTC
We were able to correct the issue and restore any playlists showing an error. If you were affected, your account should be displaying normally once again. If you continue to see issues, please reach out to [email protected].
Major June 10, 2025 Stocks API 6d 18h
Started Jun 10, 2025, 09:07 PM UTC· resolved Jun 17, 2025, 03:09 PM UTC
- resolved Jun 17, 2025, 03:09 PM UTC
We've located the issue and pushed a fix up for the stocks issue. Looks like feeds are now populating as expected. If you have removed the Stocks integration from you live playlist, you may add it back to your playlist. If you continue to see issues please contact [email protected]
Major January 2, 2025 Intermittent Service Issues 5d 5h
Started Jan 02, 2025, 04:02 PM UTC· resolved Jan 07, 2025, 09:19 PM UTC
- resolved Jan 20, 2025, 09:19 PM UTC
We've now resolved the incident. Thanks for your patience.
Major November 25, 2024 App Version 2.12.1 –
Started Nov 25, 2024, 04:25 PM UTC· resolved Nov 25, 2024, 04:25 PM UTC
- resolved Nov 25, 2024, 04:27 PM UTC
We've released app version 2.12.1 with some incremental fixes. This update is not required unless you are seeing issues with your current playlist. If you have questions or need help updating, please feel free to reach out to [email protected]