Resolved after 12 hours 53 minutes, affecting Live Streaming Delivery - East and Live Streaming Delivery and 1 more, on August 7, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 07, 2026, 07:50 AM UTC
We are aware of an issue causing requests to the Now Playing service to fail. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available. We apologize for any inconvenience this may cause.
- investigating Aug 07, 2026, 07:52 AM UTC
We are continuing to investigate this issue.
- investigating Aug 07, 2026, 07:54 AM UTC
We are continuing to investigate this issue.
- investigating Aug 07, 2026, 07:58 AM UTC
We are continuing to investigate this issue.
- investigating Aug 07, 2026, 09:00 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 07, 2026, 10:54 AM UTC
We identified a potential root cause and have taken actions to mitigate it. Our services are back to normal operational state and we will keep monitoring and investigating our services closely over the next 12 hours. Meanwhile, we can share that the overall effect has been quite limited for listeners as we have a total amount of concurrent listeners on the platform inline with the number we had last week at the same time.
- monitoring Aug 07, 2026, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 11:02 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2026, 08:44 PM UTC
This incident is resolved. The services ran smoothly over the last ~10 hours.
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