Triton Digital incident

Podcast Metrics Reporting of DIST Param for PDN Clients

Minor Resolved View vendor source →

Triton Digital experienced a minor incident on April 17, 2026 affecting Webcast Metrics UI and Webcast Metrics UI and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 01:28 PM UTC
Resolved
Apr 20, 2026, 05:18 PM UTC
Duration
3d 3h
Detected by Pingoru
Apr 17, 2026, 01:28 PM UTC

Affected components

Webcast Metrics UIWebcast Metrics UIWebcast Metrics UI

Update timeline

  1. identified Apr 17, 2026, 01:28 PM UTC

    Beginning January 10th 2026, the query parameter DIST was lost in the chain during the migration from MediaCaster to PDN on Podcast Metric. Reporting of this parameter (DIST) was blocked in Podcast Metrics. This impacts all Triton PDN clients. The work needed to fix this issue to correctly parse this field from the logs to report in Podcast Metrics has been identified and is in progress. Data will not be repaired for old logs, the fix will be for new logs only. We will not re-normalize the past data. Update to follow once the fix is deployed

  2. identified Apr 17, 2026, 01:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 20, 2026, 05:18 PM UTC

    This incident has been resolved.