Triton Digital incident

Metrics UI not displaying Total Measurement for some users (intermittent)

Minor Resolved View vendor source →

Triton Digital experienced a minor incident on October 27, 2025 affecting Webcast Metrics UI and Webcast Metrics UI and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 05:20 PM UTC
Resolved
Oct 28, 2025, 07:06 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 27, 2025, 05:20 PM UTC

Affected components

Webcast Metrics UIWebcast Metrics UIWebcast Metrics UI

Update timeline

  1. investigating Oct 27, 2025, 05:20 PM UTC

    We are investigating an issue with the Metrics UI where some users are not being shown the Total Measurements sub sections of the Metrics UI. Users are instructed to log out, close their browsers and try again as this issue seems to be intermittent. More information to come.

  2. monitoring Oct 28, 2025, 02:55 PM UTC

    The cause fo the issue was found and a fix was applied a moment ago. Users should now be seeing the Total Measurement sub section consistently if they have been granted access to it. We will be monitoring the situation closely.

  3. resolved Oct 28, 2025, 07:06 PM UTC

    This incident is considered resolved.