Triton Digital incident

Podcast time based Frequency Capping

Resolved after 11 days, affecting Podcast Ad Delivery and Podcast Ad Delivery and 1 more, on October 24, 2025.

monitoring Oct 28, 2025, 07:08 PM UTC

Our team has applied a fix. Time-based frequency capping (hour/day/week/lifetime) should now be properly applied for podcast ad delivery. We are closely monitoring the situation.

Started
Oct 24, 2025, 03:25 PM UTC
Resolved
Nov 04, 2025, 03:41 PM UTC
Duration
11d
Detected by Pingoru
Oct 24, 2025, 03:25 PM UTC

Affected components

Podcast Ad DeliveryPodcast Ad DeliveryPodcast Ad Delivery

Update timeline

  1. investigating Oct 24, 2025, 03:25 PM UTC

    We are currently investigating an issue affecting time-based frequency capping (hour/day/week/lifetime) for podcast ad delivery. Some flights may not be enforcing these caps as expected. Our team is actively working to identify the root cause and will provide further updates as soon as more information is available. More information to come.

  2. identified Oct 27, 2025, 01:16 PM UTC

    We have identified a bug affecting podcast ad delivery that prevents time-based frequency capping (hour/day/week/lifetime) from being correctly applied. As a result, some listeners may have received the same ad more times than intended. Our team has investigated the issue and is actively deploying a fix. Once resolved, time-based capping will work as expected for podcast campaigns. We appreciate your patience. More information to come.

  3. monitoring Oct 28, 2025, 07:08 PM UTC

    Our team has applied a fix. Time-based frequency capping (hour/day/week/lifetime) should now be properly applied for podcast ad delivery. We are closely monitoring the situation.

  4. resolved Nov 04, 2025, 03:41 PM UTC

    This incident is considered resolved.

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