Resolved after 6 hours 7 minutes, affecting Live Streaming Delivery - East, on December 31, 2025.
The replacement equipment has been installed, configured and is online. This incident is considered resolved.
Affected components
Update timeline
- investigating Dec 31, 2025, 08:31 PM UTC
We are currently investigating a network connectivity problem in our Montreal data centre. Listener and client impact should be minimal. Our team is working to restore network connectivity as soon as possible. More information to come.
- identified Dec 31, 2025, 11:21 PM UTC
The problem has been found to be a faulty network switch. We are replacing the equipment. Impact on listeners should be minimal. More information to come.
- resolved Jan 01, 2026, 02:38 AM UTC
The replacement equipment has been installed, configured and is online. This incident is considered resolved.
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