Triton Digital incident
Network Issue – Intermittent Connectivity
Triton Digital experienced a notice incident on December 23, 2025 affecting Live Streaming Delivery - South East & Pacific and Live Streaming Delivery - South and 1 more component, lasting 42d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 23, 2025, 08:36 AM UTC
We are currently experiencing network connectivity issues originating from one of our network providers. This issue is resulting in intermittent connectivity for stations operating on our Los Angeles and Singapore streaming infrastructure. Affected stations may experience intermittent connection instability, including brief service disruptions or degraded streaming performance. More information to come.
- identified Dec 23, 2025, 03:33 PM UTC
The issue has been identified to be a a cut in our provider's trans-pacific oceanic fibre line. Our service provider is planing for the repairs of the line. At the moment we do not have an ETA for the repairs but the provider is hinting at end of January. In the meantime, we are taking steps to mitigate the issue by moving traffic to other routes. Clients having listeners in Asia (Singapore) with services hosted in North America (such as SAM Broadcaster) will experience momentary service drops as we attempt to move traffic to other locations and routes. More information to come.
- identified Jan 05, 2026, 06:29 PM UTC
Our third-party carrier has advised that the cable repair is scheduled to commence on January 23rd, 2026. It is expected to be completed by 1 February 2026. More information to come.
- resolved Feb 03, 2026, 03:29 PM UTC
Our provider has completed repairs on their trans-pacific oceanic fibre line. This incident is considered resolved.