Triton Digital incident

Station Passwords are now case sensitive

Triton Digital experienced a notice incident on March 30, 2026 affecting Live Streaming Delivery - East and Live Streaming Delivery and 1 more component, lasting 21h 5m. The incident has been resolved; the full update timeline is below.

Started: Mar 30, 2026, 07:29 PM UTC
Resolved: Mar 31, 2026, 04:35 PM UTC
Duration: 21h 5m
Detected by Pingoru: Mar 30, 2026, 07:29 PM UTC

Affected components

Live Streaming Delivery - EastLive Streaming DeliveryLive Streaming Delivery - South East & PacificLive Streaming Delivery - West

Update timeline

identified Mar 30, 2026, 07:29 PM UTC

As a result fo the Settings UI Maintenance that happened earlier today (https://tritonstatus.statuspage.io/incidents/tmbfgtrspjyz), Station Passwords (now called Station Keys) are now required to be case sensitive (as seen in the Common Assets UI). Any password having been previously entered in Station Manager with the wrong case (upper case / lower case) will need to be re-entered with the exact case as see in the new Common Assets UI. In such cases, stations may stop streaming if the password was not correctly input in Station Manager. Please consult our guide for accessing the Common Assets UI in Settings and managing your Station Keys: https://help.tritondigital.com/docs/radio-stations For any issues, please contact support at [email protected]
resolved Mar 31, 2026, 04:35 PM UTC

Mitigation measures have been applied to existing stations that were no longer authenticating due to case sensitivity mismatches Station Keys. We advise our clients to consider reviewing their station keys according to their security policies. This incident is considered resolved.