Tripleseat Outage History
Tripleseat is up right nowPingoru has recorded 36 incidents for Tripleseat: 24 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 28 of 720 (4%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 2 | 8 of 720 (1%) |
| July 2026 | 2 | 25 of 744 (3%) |
| August 2026 | 3 | 124 of 744 (17%) |
| September 2026 | 5 | 32 of 720 (5%) |
| October 2026 | 2 | 4 of 587 (1%) |
Incidents, newest first
Minor July 21, 2025 Floorplans by Tripleseat Maintenance 21m
Started Jul 21, 2025, 01:00 PM UTC· resolved Jul 21, 2025, 01:21 PM UTC
- resolved Jul 21, 2025, 01:03 PM UTC
Floorplans by Tripleseat will be temporarily unavailable for maintenance from 9:00 AM - 10:00 AM EST. We will post another update here once service is restored. Thank you for your patience!
- resolved Jul 21, 2025, 01:21 PM UTC
Thank you for your patience. The scheduled maintenance this morning for Floorplans by Tripleseat is complete, and service has been restored. We're sorry for the disruption and hope you have a great rest of your day!
Minor May 15, 2025 504 Timeouts and Slowness in-app 20m
Started May 15, 2025, 02:17 PM UTC· resolved May 15, 2025, 02:37 PM UTC
- resolved May 15, 2025, 02:23 PM UTC
We have received reports of sporadic 504 timeouts and degraded performance in-app. Our Development team has located the source of the issue, and are working towards a fix. We will post another update here within the next hour.
- resolved May 15, 2025, 02:47 PM UTC
Thank you for your patience. Our Development Team has deployed a fix to correct the performance issues encountered. Our team will continue to monitor Tripleseat to ensure optimal performance. If you need assistance, please reach out to [email protected] or the Help/Questions button in Tripleseat.
Minor May 13, 2025 Document Attachment Pop-Up Overlaps with Navigation Bar 55m
Started May 13, 2025, 07:10 PM UTC· resolved May 13, 2025, 08:05 PM UTC
- resolved May 13, 2025, 07:19 PM UTC
We have received reports of difficulties accessing the Navigation Bar when attaching documents to discussion messages. Our Development team has located the cause of the issue and is currently working on a fix. We will provide another update here within 1 hour or less with new information.
- resolved May 13, 2025, 07:57 PM UTC
Thank you for your patience. Our Development team has a fix in testing that will alleviate this issue, allowing users to attach documents to discussions as expected. Once this is deployed, we will post another update here.
- resolved May 13, 2025, 08:05 PM UTC
Thank you for your patience. Our Development team has deployed an update to address the issues users encountered when trying to attach documents to discussions messages. In testing, this pop-up now functions as expected. We're so sorry for the disruption to your week. Our teams will continue to monitor Tripleseat to ensure optimal performance. If we can assist with anything else, please contact [email protected].
Major December 23, 2024 Email Provider Service Degradation 1h 42m
Started Dec 23, 2024, 04:40 PM UTC· resolved Dec 23, 2024, 06:22 PM UTC
- resolved Dec 23, 2024, 04:46 PM UTC
Our teams are aware of an issue impacting email delivery on the Tripleseat Platform, caused by a service disruption from our third-party email provider, Sendgrid. As a result, some emails may show as "Deferred" or "Processing" or encounter "Internal server error" messages. Our incident response team is actively monitoring the situation and working closely with our provider to resolve this issue as quickly as possible. At this time, we are awaiting further updates from them to fully restore email functionality. We appreciate your patience and will keep you informed as more information becomes available. Please refer to our status page for the latest updates.
- resolved Dec 23, 2024, 05:51 PM UTC
Working with our Email Provider, Sendgrid, our Engineering team was able to discover the source of the email Processing delays, and implement a fix to prevent this moving forward. We are monitoring email performance closely to ensure new emails and previously 'Processing' or 'Deferred' emails are sent as expected. Once we have confirmed performance has been completely restored, we will post another update here.
- resolved Dec 23, 2024, 06:22 PM UTC
Our Development team was able to identify the cause of the Email Delays today. Working with our email provider, SendGrid, we were able to release an update to prevent this going forward. Additionally, we have confirmed that all previously 'Processing' or 'Deferred' emails will be resent. You should begin to see these delivered shortly. We're so sorry for the disruption to your day. We will continue to monitor Tripleseat to ensure full functionality.
Minor October 25, 2024 Email Provider Degradation Causing Deferrals 3h 52m
Started Oct 25, 2024, 04:03 PM UTC· resolved Oct 25, 2024, 07:56 PM UTC
- resolved Oct 25, 2024, 04:11 PM UTC
Our teams are aware of an issue impacting email delivery on the Tripleseat and EventUp Planner platforms, caused by a service disruption from our third-party email provider. As a result, some emails may show as "Deferred" or encounter "Internal server error" messages. Our incident response team is actively monitoring the situation and working closely with our provider to resolve this issue as quickly as possible. At this time, we are awaiting further updates from them to fully restore email functionality. We appreciate your patience and will keep you informed as more information becomes available. Please refer to our status page for the latest updates.
- resolved Oct 25, 2024, 04:38 PM UTC
Update: SendGrid engineers are actively investigating the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.
- resolved Oct 25, 2024, 05:36 PM UTC
Update: SendGrid engineers are continuing to investigate the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.
- resolved Oct 25, 2024, 06:27 PM UTC
Update: Identified - Sendgrid's engineers have identified the issue and are working toward a fix for the deferral events. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 25, 2024, 06:38 PM UTC
Incident status: Monitoring SendGrid's engineers have implemented a fix and are monitoring system performance. We are monitoring deliverability on our end as well to ensure deferred messages are resent. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 25, 2024, 07:55 PM UTC
Update: Incident resolved We have monitored the fix and confirmed the issue with deferrals occurring with Internal Server Error has been resolved. All services are now operating normally at this time. You should begin to see previously deferred messages sending as expected shortly.