Tripleseat incident

Document Attachment Pop-Up Overlaps with Navigation Bar

Minor Resolved

Tripleseat experienced a minor incident on May 13, 2025, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 07:10 PM UTC
Resolved
May 13, 2025, 08:05 PM UTC
Duration
55m
Detected by Pingoru
May 13, 2025, 07:10 PM UTC

Update timeline

  1. resolved May 13, 2025, 07:19 PM UTC

    We have received reports of difficulties accessing the Navigation Bar when attaching documents to discussion messages. Our Development team has located the cause of the issue and is currently working on a fix. We will provide another update here within 1 hour or less with new information.

  2. resolved May 13, 2025, 07:57 PM UTC

    Thank you for your patience. Our Development team has a fix in testing that will alleviate this issue, allowing users to attach documents to discussions as expected. Once this is deployed, we will post another update here.

  3. resolved May 13, 2025, 08:05 PM UTC

    Thank you for your patience. Our Development team has deployed an update to address the issues users encountered when trying to attach documents to discussions messages. In testing, this pop-up now functions as expected. We're so sorry for the disruption to your week. Our teams will continue to monitor Tripleseat to ensure optimal performance. If we can assist with anything else, please contact [email protected].