Tripleseat incident

504 Timeouts and Slowness in-app

Minor Resolved

Tripleseat experienced a minor incident on May 15, 2025, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 02:17 PM UTC
Resolved
May 15, 2025, 02:37 PM UTC
Duration
20m
Detected by Pingoru
May 15, 2025, 02:17 PM UTC

Update timeline

  1. resolved May 15, 2025, 02:23 PM UTC

    We have received reports of sporadic 504 timeouts and degraded performance in-app. Our Development team has located the source of the issue, and are working towards a fix. We will post another update here within the next hour.

  2. resolved May 15, 2025, 02:47 PM UTC

    Thank you for your patience. Our Development Team has deployed a fix to correct the performance issues encountered. Our team will continue to monitor Tripleseat to ensure optimal performance. If you need assistance, please reach out to [email protected] or the Help/Questions button in Tripleseat.