Tripleseat incident
Email Provider Service Degradation
Tripleseat experienced a major incident on December 23, 2024, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 23, 2024, 04:46 PM UTC
Our teams are aware of an issue impacting email delivery on the Tripleseat Platform, caused by a service disruption from our third-party email provider, Sendgrid. As a result, some emails may show as "Deferred" or "Processing" or encounter "Internal server error" messages. Our incident response team is actively monitoring the situation and working closely with our provider to resolve this issue as quickly as possible. At this time, we are awaiting further updates from them to fully restore email functionality. We appreciate your patience and will keep you informed as more information becomes available. Please refer to our status page for the latest updates.
- resolved Dec 23, 2024, 05:51 PM UTC
Working with our Email Provider, Sendgrid, our Engineering team was able to discover the source of the email Processing delays, and implement a fix to prevent this moving forward. We are monitoring email performance closely to ensure new emails and previously 'Processing' or 'Deferred' emails are sent as expected. Once we have confirmed performance has been completely restored, we will post another update here.
- resolved Dec 23, 2024, 06:22 PM UTC
Our Development team was able to identify the cause of the Email Delays today. Working with our email provider, SendGrid, we were able to release an update to prevent this going forward. Additionally, we have confirmed that all previously 'Processing' or 'Deferred' emails will be resent. You should begin to see these delivered shortly. We're so sorry for the disruption to your day. We will continue to monitor Tripleseat to ensure full functionality.