Tripleseat Outage History

We have received reports of Users being unable to login to Tripleseat. Affected Users report a large loading spiner that never completes upon entering their email. Condition: Degraded Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, the following features may be impacted or unavailable: Login We will post another update on this page within the hour if not sooner.

Our Developers have identified the root cause of the issue preventing users from logging into Tripleseat and have taken corrective action. We are monitoring performance to ensure Users can login as expected. We will post another update here within the hour if not sooner.

Following the fix implemented by our Development team, Users are able to login as expected. If you have any questions please do not hesitate to reach out to [email protected].

Our Development team has identified the source of the issue causing USers to be Auto CC'd on discussions, and have a fix in reivew to prevent this going forward. We will post another update here within the hour if not sooner.

Our Development team has deployed an update to address the issues causing users to be auto cc'd on discussion messages. We will continue to monitor to ensure no further issues arise following this update. We will post another update here once we have confirmed full resolution.

Following the fix implemented by our Development team, users are no longer automatically copied on Discussions emails. The fix applies to new Discussions sent after it was released; it does not change emails sent before then, which may have been affected. Going forward, users will only be copied if they're configured for auto-CC or the sender adds them manually. If you have any questions please do not hesitate to reach out to [email protected].

We have identified an additional related issue following the previous deployment. Some Users are being copied on existing and new discussions, despite being manually removed. Our Developers have found the root cause of the secondary issue and are working on corrective measures. We will post another update here when we have additional information to share.

Thank you for your patience. Our Developers have released a fix for the secondary issue discovered this afternoon. Our teams are actively monitoring Tripleseat to ensure there are no residual impacts following this update. We will post another update here when we have confirmed that there are no further related issues.

After monitoring performance and further testing we have confirmed full resolution of the issue causing some users to be Auto-CC'd on discussions. Going forward, Users will only be auto-cc'd on Discussions they are the Owner/Manager of, and manually removing users from the recipients list will stop them from receiving the message as expected. If you have additional questions or need further assistance, please reach out to [email protected].

Our Engineering team has identified a performance issue with Lead Reports in Tripleseat and are working to resolve it. In the meantime, Lead Reports may take longer to load than normal, or timeout before loading fully. We will post another update here within the next hour if not sooner.

Our Development team is still investigating the issues impacting Lead Reports in Tripleseat. Some users may experience delays/timeouts when loading Lead Reports in Tripleseat. We will post another update here when we have additional information to share.

Our Development team has identified the root cause of the issues impacting Lead Report performance in Tripleseat, and are working on a potential fix to mitigate this. We will post another update here when we have additional information to share.

Our Development team has deployed an update to address the issues impacting lead reports in Tripleseat. Our teams will continue to monitor Tripleseat to ensure performance improves.

We have received reports of degraded performance in Tripleseat. Our Development team is actively investigating this issue to identify the root cause and apply a fix. At this time, users may experience slow load times while navigating Tripleseat. We will post another update on this page within the hour if not sooner.

Our Development team has isolated the cause of the performance degradation in Tripleseat and have applied corrective measures. Following this update, we are seeing performance levels return to normal. Users should be able to use Tripleseat as expected. We will continue to monitor performance to ensure that there are no residual issues following this update.

Our Engineers have Identified an issue with our third-party email delivery provider, SendGrid. Microsoft's mail servers are blocking an increased volume of messages across SendGrid's platform, not specific to Tripleseat. SendGrid has escalated to Microsoft and is awaiting a resolution. Tripleseat users sending to Microsoft 365-hosted emails may experience elevated Bounces/Blocks. All messages are landing in the guest portal as expected and can be viewed there in the meantime. We're monitoring the situation and will post updates here as we learn more. More information can be found on Sendgrid's Status Page (https://status.twilio.com/incidents/r2gvsly2y5ty).

SendGrid has confirmed that the issue causing an increased block rate to Microsoft 365 has been resolved. Block rates across SendGrid's platform industry-wide have returned to normal levels. During the incident, Tripleseat users sending to Microsoft 365-hosted emails may have experienced elevated Bounces/Blocks. All messages continued to land in the guest portal as expected and could be viewed there in the meantime. We're monitoring delivery closely to ensure no residual issues arise following resolution. More information can be found on SendGrid's Status Page (https://status.twilio.com/incidents/r2gvsly2y5ty).

We've confirmed no residual impacts following the resolution on Sendgrid's end. Emails sent via Tripleseat to MS365 hosted servers are sending as expected. If you notice anything or need assistance, please reach out to [email protected].

We have received reports of degraded performance when accessing and editing Tripleseat Documents. Our Development team is actively investigating this issue to identify the root cause and apply a fix. We will post another update on this page within the hour if not sooner.

We've identified the cause of the slow load times affecting document templates, including cases where the document editor failed to load entirely and blocked edits and saves. The issue is related to how certain editor resources load for some users. We're actively working on a fix and will share another update as soon as we have more information.

We've confirmed the root cause of the performance issues affecting document templates in Events & Bookings and our Developers have a potential fix under review to mitigate this going forward. We will post another update here once this fix is deployed.

Our Development team has deployed an update to address the issues impacting performance in Tripleseat Documents. We will continue to monitor performance to ensure that there are no residual issues following this update. We will post another update here once we have confirmed full resolution.

We have received reports of degraded performance and timeouts in Insights. Our Development team has confirmed that this stems from an issue with a third-party provider, Snowflake, whose engineers are currently investigating the root cause. Our team is actively monitoring the situation and will provide updates here as progress is made. More information can be found on the Snowflake Status Page: (https://status.snowflake.com/incidents/xfv4kdj30rcb).

The Snowflake Engineering team has identified the root cause of the issue and is working towards a fix. We are continuing to monitor the situation and performance in Insights closely, and will provide additional updates here as progress is made. For more information, visit the Snowflake Status Page: https://status.snowflake.com/incidents/xfv4kdj30rcb

Following the update made by Snowflake's Engineers, Insights reports are beginning to load as expected. User's should start noticing an improvement in performance shortly. We will continue monitoring Insights to ensure no further issues arise going forward. If you need assistance, please reach out to [email protected].

Title: INC-82- Login page unresponsive/missing credential fields Status: acknowledged Condition: Degraded We are investigating reports of issues in Tripleseat. The following services may be affected: Login Standard Login We will post another update here in 60 minutes or when we have additional information to share.

Our Development team is still investigating the issues impacting Tripleseat. Condition: Degraded At this time, the following features may be impacted or unavailable: Login We will post another update here within the hour if not sooner.

We're continuing to investigate the sign-in issue affecting some users. Our development team is actively working through this, and we'll share another update within the hour, if not sooner.

Our Development team is still investigating the issues impacting the login page for certain users. We will post another update here within the hour if not sooner.

Our team has identified that this issue is related to a third-party service provider and is deploying a fix intended to resolve it for affected users. We're continuing to monitor as this rolls out. We'll share our next update here as the rollout develops.

This issue has been resolved, and users should now be able to sign in as normal. If you're still experiencing trouble signing in, please reach out to [email protected] and our team will be glad to help.

Today’s maintenance is complete. The Tickets and EventUp Planner platforms are available and functioning as expected. If you have any questions please do not hesitate to reach out to [email protected].

Today’s maintenance has begun. During this time, users may be logged out of Tripleseat and prompted to log back in. We will post another update when maintenance is complete.

Today’s scheduled maintenance is complete, and Users can access Tripleseat as expected. We will continue monitoring Tripleseat to ensure optimal performance.

The EventUp platform will be undergoing scheduled maintenance today May 13th, 2026 from 7 AM - 8 AM EDT (UTC-4). During this time, EventUp may be unavailable to Users and Guests. This will not impact the Tripleseat platform. We will post another update here when maintenance is complete. If you have any questions, please reach out to [email protected].

Today's maintenance on the EventUp Platform is complete. Users and Guests can now access listings as expected.

We have received reports of SmartScreen warnings when accessing PDFs in Tripleseat for Users in Microsoft Edge. Condition: Operational We have confirmed that this is a false positive and have submitted a delisting request to Microsoft. We are currently monitoring for resolution. In the meantime, Users can bypass this message by clicking 'More Information' > 'Continue to Site' within the warning screen. Alternatively, we recommend temporarily using another browser such as Chrome or Safari. We will continue to post updates on this page as new information becomes available.

We received word from Microsoft this morning that s3.amazonaws.com and Tripleseat assets hosted there should no longer trigger SmartScreen warnings in Microsoft Edge. In testing this morning, PDFs are viewable and downloadable in Edge as expected, without receiving any warnings. We will continue to monitor Tripleseat in MS Edge to ensure no further false reports are triggered. If you have any questions, please reach out to [email protected].

We received word from Microsoft this morning that s3.amazonaws.com and Tripleseat assets hosted there should no longer trigger SmartScreen warnings in Microsoft Edge. In testing this morning, PDFs are viewable and downloadable in Edge as expected, without receiving any warnings. We will continue to monitor Tripleseat in MS Edge to ensure no further false reports are triggered. If you have any questions, please reach out to [email protected].

We are currently investigating an issue in Dark Mode where text within Discussions and Documents is displaying in grey instead of white, impacting visibility and contrast. Our Development team is actively working to identify the root cause and implement a fix. We will provide updates here as more information becomes available.

Our Development team has identified the root cause of the issues impacting Dark Mode in Tripleseat and are currently testing potential mitigations. Condition: Bug At this time, the following features may be impacted: Discussions Documents We will post another update here within the hour if not sooner.

At this time, our Development team is actively working on potential mitigations for this issue. Development work is underway to deploy a fix. The following features may be impacted: Discussions Documents We will post another update here within the hour if not sooner.

Our team has prepped a fix for this issue and is in the process of testing, before deployment. At this time the following features may be impacted: Discussions Documents We will post another update here within the hour if not sooner.

Our team has identified a potential fix and is currently screening, vetting, and thoroughly testing the solution. Once testing is complete and we’ve confirmed stability, the update will be deployed to resolve the issue. We will continue to provide updates here as progress is made.

Our Development team has deployed an update to address the issues impacting Dark Mode in Tripleseat and text is displaying as expected in discussions and documents. Users should be able to use Dark Mode as expected. We will continue to monitor Tripleseat to ensure that there are no residual issues following this update. We will post another update here once we have confirmed full resolution.

Following the fix implemented by our Development team, Dark mode in Tripleseat is displaying text as expected. Condition: Operational If you have any questions please do not hesitate to reach out to [email protected].

We've been notified that our third-party email provider, Sendgrid, is conducting scheduled maintenance through March 6, 2026. (Sendgrid Status Page: https://status.sendgrid.com/) During this time, Discussion Messages are still being delivered as expected and Tripleseat Discussions remain fully operational. The Delivery Status shown in-app may be delayed while SendGrid’s services are temporarily unavailable each day. In some cases, the status may take up to 12 hours to appear. Once the maintenance window closes each day, those updates will sync automatically. Our Team is actively monitoring the situation and will continue to post updates here as new information becomes available.

Our third-party email provider, Sendgrid, is conducting scheduled maintenance through March 6, 2026. (Sendgrid Status Page: https://status.sendgrid.com/) During this time, Discussion Messages are still being delivered as expected and Tripleseat Discussions remain fully operational. The Delivery Status shown in-app may be delayed while SendGrid’s services are temporarily unavailable each day. In some cases, the status may take up to 24 hours to appear. Once the maintenance window closes each day, those updates will sync automatically. Our Team is actively monitoring the situation and will continue to post updates here as new information becomes available.

Our Development team made an update to how Delivery Status updates from Sendgrid are handled. The Delivery Status will populate as expected for messages sent going forward despite the ongoing Sendgrid maintenance. Missing statuses for messages sent between 2/26 around 12 AM EST to Friday, 2/27 around 5 pm EST that have not synced will not populate. However, we can confirm messages were processed and sent successfully on our end. We're sorry for any inconvenience. Our teams will continue to monitor discussions and Sendgrid's Maintenance to ensure no further issues arise. If you have any questions, please do not hesitate to reach out to [email protected].

We have received reports of degraded performance and missing style assets in Tripleseat. This has been escalated to our Development team to investigate further. We will post another update on this page within the hour if not sooner.

Our Developers have confirmed that the missing style assets and the degraded performance in Tripleseat is a result of an issue with a third-party provider, Cloudfront. The Cloudfront team is currently investigating DNS failures on their platform. More information about this can be found on their status page (https://health.aws.amazon.com/health/status) At this time, Users may see pages rendering as plain text and some missing style assets when navigating Tripleseat. Our team is continuing to monitor Tripleseat and explore potential mitigations while the Cloudfront team works on restoring service to their platform. We will post another update here within the hour if not sooner.

The Cloudfront team has deployed an update to mitigate the issues reported on their Status Page (https://health.aws.amazon.com/health/status). They are still working on some affected regions. Some users may still encounter style discrepancies until Cloudfront's services are fully restored, however we are noticing an overall improvement in performance and previously missing assets are beginning to render as expected. We will continue monitoring Tripleseat to ensure this trend continues and that there are no residual impacts following Cloudfront's mitigations.

We have received reports of issues with Menu Item Totals missing from Billing widgets in Tripleseat. This has been escalated to our Development team to investigate further. We will post another update on this page within the hour if not sooner.

Our Engineers are still investigating reports of Menu Item Category totals missing from Document layouts in Tripleseat. Users may notice the totals correct when editing Document templates, but that they are not displayed on the Live Document Layouts and Grand Total Previews on the Docs, Details, and Payments tabs may be skewed. We will post another update here within the hour if not sooner.

Our Engineers have identified the root cause of the issues impacting document grand totals and line items. They have since reverted the update that caused it. Documents that were updated or accessed during this time may be impacted and require another update to resync the data from the Billing Widget to the affected layouts and fields. To do this, Users will need to open the Document Template Editor and Click 'Update' at the bottom, forcing an update. To find out what Documents may have been impacted, Users can pull an 'Activity Report' in Reports for 'Document Updated' actions on 2/6/26, and review for any documents with skewed totals and missing items. We are so sorry for the disruption. Our teams are actively monitoring performance for any residual impacts; We will post another update here within the hour if not sooner.

Our Developers are still exploring options to resync affected Documents on the back-end. In the meantime, manual updates made to impacted event/booking documents are restoring the missing line items and correcting skewed totals on the Details, Docs, and Payments tabs of affected events/bookings. Users can make this update by viewing the Docs tab of the affected events/bookings, opening the Contract & Event Order template and clicking 'save' in the bottom left. We will post another message here when we have additional information on the resync.

Our Engineers have finished resyncing line item and grand total information to their respective document layouts and fields. Previously missing line item totals have been restored and grand totals are calculating as expected. We are sorry for the disruption. Our Teams are continuing to monitor performance and outreach to ensure no further issues arise as a result of this. If you have any questions please do not hesitate to reach out to [email protected].

We have received reports of formatting discrepancies on PDFs generated in Tripleseat, such as duplicate headers and skewed descriptions. Our Developers have identified the root cause of the issues impacting Documents in Tripleseat and are exploring potential mitigation options. As a temporary workaround, Users can enable the 'Advanced PDF Converter' setting for the affected layouts in Settings > Documents > Edit Layout > Layout Properties. We will post another update here within the hour if not sooner.

Our Development team has deployed an update to address the issues reported with Documents, we are starting to see newly generated PDFs populate with their expected formatting. For PDFs generated today with formatting discrepancies, making a content change to the Document Template (such as adding a space) will force the PDFs to regenerate the next time they are opened from the Docs Tab. Our team will continue to monitor Tripleseat and PDF generation to ensure this continues and no residual issues are reported.

Following the fix implemented by our Development team, PDFs are now generating with their expected formatting. We will keep monitoring to ensure this continues. If you have any questions please do not hesitate to reach out to [email protected].

We have received reports of email deferrals for messages sent to Microsoft/Outlook Servers from Tripleseat. We have confirmed that this stems from an infrastructure outage at Microsoft. At this time, deferred messages are still being processed by Tripleseat, and will be resent to Microsoft and Outlook servers once they have restored service to the platform. These messages are still available to Guests and Users in the Tripleseat Discussions tab as well as the guest portal. We appreciate your patience while we work through this. We will post another update here in 60 minutes if not sooner.

At this time, Microsoft is still reporting Service Degradation on their Status Page (https://status.cloud.microsoft/m365/) and their Engineers are working on potential mitigations. Messages from tripleseat to MS servers are still being deferred and will send once performance is restored to Microsoft's platforms. Deferred messages are still available in the Guest Portal and Discussions center. We are continuning to monitor Email Processing on our end to ensure no failures occur and that messages are queued to send as expected upon resolution.

Service has been restored to Microsoft's Platforms, and deferred messages from Tripleseat are currently being processed as expected. Our team is monitoring Deliverability to ensure deferred mail catches up and that there are no residual issues following the MS Outage. We will post another update in 60 minutes if not sooner.

Following Microsoft's Service Restoration, previously deferred Discussions are currently being processed and sent as expected. We are continuously monitoring Tripleseat Deliverability to ensure there are no lingering impacts from the Microsoft Outage. If you have any questions please do not hesitate to reach out to [email protected].

Thank you for your patience while we worked through the issues caused by the Microsoft Outage. Following Microsoft's Service Restoration, previously deferred Discussions and emails from Tripleseat to Outlook servers are being successfully processed and sent as expected. Once these are accepted by Microsoft's servers the delivery status will update to reflect the server response in Tripleseat. We're so sorry for the disruption and the frustration this has caused. We are continuing to monitor Tripleseat to ensure there are no lingering impacts from this issue. If you have any questions please reach out to [email protected].

At this time, Tripleseat Insights+ is experiencing degraded performance. This currently impacts the ability to view, run and export reports in Tripleseat Insights+, and users may experience delays in accessing ths Insights+ page. We've confirmed that the issue derives from a third-party cloud platform, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Our third-party cloud platform has identified network connectivity issues and isolated the root cause. They are working to mitigate the issue, and we are continuing to monitor performance in-app. We will post another update once we have new information to share.

We received an update from our Third-party provider that they have released a fix to mitigate these issues. We are starting to see an improvement when accessing Insights+ reports. Some data may still be temporarily unavailable. We will post another update here when we have confirmed full functionality has been restored.

Thank you for your patience. Following the third-party platforms mitigations, Insights+ is now performaing as expected. We will continue monitoring Tripleseat to ensure full functionality.

We have received reports of long loading times in Tripleseat. Our Development team is investigating the cause of this disruption. We will post another update here with more information within the hour if not sooner. We appreciate your patience while we work to address this.

Thank you for your patience. Our Development team has found the cause of the degraded performance in Tripleseat, and are exploring potential solutions. We will post another update here within the hour if not sooner with more information. Thank you for your patience while we work to address this.

Our Development team has deployed an update to address the loading issues experienced today and performance in-app should begin improving shortly. We will continue to monitor Tripleseat to ensure full functionality moving forward.

Floorplans by Tripleseat will be temporarily unavailable for maintenance from 9:00 AM - 10:00 AM EST. We will post another update here once service is restored. Thank you for your patience!

Thank you for your patience. The scheduled maintenance this morning for Floorplans by Tripleseat is complete, and service has been restored. We're sorry for the disruption and hope you have a great rest of your day!