Triple Whale Outage History

Triple Whale is up right now

Triple Whale had 8 outages in the last 2 years totaling 16h 6m of downtime — averaging 0.3 incidents per month.

There were 8 Triple Whale outages since July 9, 2025 totaling 16h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.triplewhale.com

Minor June 24, 2026

Delayed Pixel Event Processing

Detected by Pingoru
Jun 24, 2026, 05:03 PM UTC
Resolved
Jun 24, 2026, 05:42 PM UTC
Duration
39m
Affected: PixelAttributionCDP
Timeline · 3 updates
  1. investigating Jun 24, 2026, 05:03 PM UTC

    We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. identified Jun 24, 2026, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 24, 2026, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026

Degraded Pixel Event Ingestion

Detected by Pingoru
Jun 24, 2026, 03:46 PM UTC
Resolved
Jun 24, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 24, 2026, 03:46 PM UTC

    Status: Resolved Date: June 24, 2026 Start Time: ~14:14 UTC End Time: ~14:29 UTC Duration: ~15 minutes Triple Whale experienced a degradation in pixel event ingestion resulting in approximately 50% of pixel events not being processed for roughly 15 minutes. * Approximately 50% reduction in incoming pixel events during the incident window. * Affected all pixel event types, including: * Page Views * Add to Cart (ATC) * Purchases * Other tracked pixel events * Events lost during this period cannot be backfilled.

Read the full incident report →

Notice February 18, 2026

Temporary Attribution Page Issue

Detected by Pingoru
Feb 18, 2026, 09:35 PM UTC
Resolved
Feb 18, 2026, 11:09 PM UTC
Duration
1h 34m
Affected: PixelAttributionCDP
Timeline · 3 updates
  1. investigating Feb 18, 2026, 09:35 PM UTC

    We’re aware of an issue causing the Attribution page to not load data for some shops and are actively working on a fix.

  2. identified Feb 18, 2026, 09:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 18, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 5, 2026

Data loading issues on Summary & Pixel pages

Detected by Pingoru
Feb 05, 2026, 02:49 PM UTC
Resolved
Feb 05, 2026, 03:37 PM UTC
Duration
48m
Affected: All App Systems
Timeline · 2 updates
  1. identified Feb 05, 2026, 02:49 PM UTC

    Affected shops may see pages stuck loading or charts not populating. Data collection is not necessarily impacted — this appears to be a display/loading issue for some users.

  2. resolved Feb 05, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudfare Outage

Detected by Pingoru
Nov 18, 2025, 01:52 PM UTC
Resolved
Nov 18, 2025, 04:03 PM UTC
Duration
2h 11m
Affected: All App Systems
Timeline · 2 updates
  1. identified Nov 18, 2025, 01:52 PM UTC

    A Cloudflare service disruption is causing partial outages across Triple Whale. Some pages may not load or may show intermittent errors. We are monitoring the upstream issue and will provide updates as services recover.

  2. resolved Nov 18, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Triple Whale App Outage

Detected by Pingoru
Nov 18, 2025, 12:17 PM UTC
Resolved
Nov 18, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 12:17 PM UTC

    Our app experienced a brief outage this morning due to an external Cloudflare service issue. Downtime: 6:57 AM EST – 7:14 AM EST During this window, the app may have been inaccessible or slow to load. Cloudflare has since resolved the incident, and everything is now fully operational on our end. If you see any lingering issues, please let us know so we can take a closer look.

Read the full incident report →

Major August 6, 2025

Partial App Data Load Issues

Detected by Pingoru
Aug 06, 2025, 12:02 PM UTC
Resolved
Aug 06, 2025, 12:37 PM UTC
Duration
35m
Affected: All App Systems
Timeline · 2 updates
  1. identified Aug 06, 2025, 12:02 PM UTC

    We’re currently investigating an issue causing data to not load for some accounts. Our team is actively working on a fix — thanks for your patience!

  2. resolved Aug 06, 2025, 12:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 9, 2025

Pixel Data is delayed

Detected by Pingoru
Jul 09, 2025, 02:11 AM UTC
Resolved
Jul 09, 2025, 12:29 PM UTC
Duration
10h 17m
Affected: AttributionCDP
Timeline · 4 updates
  1. investigating Jul 09, 2025, 02:11 AM UTC

    ⚠️ Heads up: Pixel Attribution data is currently delayed by approximately 2 hours. Our team is aware and working to resolve it as quickly as possible.

  2. identified Jul 09, 2025, 03:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 09, 2025, 12:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 09, 2025, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →