Reports of System Slowdown and users not being able to login.
Affected: Jobpac Connect
Trimble Viewpoint Outage History
Trimble Viewpoint is up right nowTrimble Viewpoint had 42 outages in the last 2 years totaling 1041h 55m of downtime — averaging 1.7 incidents per month.
There were 42 Trimble Viewpoint outages since May 29, 2025 totaling 1041h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Azure USWest issue
Affected: VistaProContractor CloudViewpoint Enterprise CloudSpectrum
Timeline · 5 updates
- investigating Jul 23, 2026, 04:06 PM UTC
Microsoft Azure is currently experiencing an outage in the US West region. As a result, some Spectrum, Vista, and PCC customers hosted in this region may be unable to access their systems. We are aware of the issue and are actively working with Microsoft to restore service as quickly as possible. We will continue to provide updates as more information becomes available.
- investigating Jul 23, 2026, 04:53 PM UTC
Microsoft continues to work on restoring service in the Azure US West region. At this time, there are no significant updates to share. We remain actively engaged with Microsoft and are closely monitoring the situation. We will provide another update as soon as additional information becomes available or service is restored.
- investigating Jul 23, 2026, 05:45 PM UTC
We have seen recovery and remediation progress across some resources within the Azure US West region; however, not all affected resources have been fully restored at this time. Microsoft continues to actively work toward a complete resolution of the issue. Additionally, Spectrum was incorrectly listed as an impacted Trimble application in our previous communication. Spectrum has remained fully operational throughout this incident and has not been affected. We apologize for any confusion this may have caused and appreciate your patience as Microsoft continues its recovery efforts.
- monitoring Jul 23, 2026, 06:44 PM UTC
Microsoft has implemented remediation steps, and we are now seeing full recovery across affected services. We will continue to monitor the environment closely to ensure stability before officially marking the incident as resolved. We appreciate your patience and understanding throughout this event.
- resolved Jul 23, 2026, 07:40 PM UTC
This incident has been resolved.
Viewpoint Field View (North America) - Web Application User Interface Degraded
Affected: Viewpoint Field View
Timeline · 3 updates
- investigating Jul 03, 2026, 04:12 PM UTC
We are currently investigating this issue.
- identified Jul 06, 2026, 10:43 AM UTC
The issue has been identified and we are working on a resolution.
- resolved Jul 10, 2026, 02:21 PM UTC
This incident has been resolved.
Potential Outage for MFA Notifications
Affected: VistaProContractorViewpoint TeamSpectrumViewpoint AnalyticsHR Management (For Spectrum)Service TechHR Management (For Vista), Financial Controls, Field Management & Field ServiceViewpoint TraqsperaAuto InvoiceProjectSightB2W Estimate
Timeline · 2 updates
- investigating Jul 02, 2026, 03:38 PM UTC
We are currently investigating this issue.
- resolved Jul 02, 2026, 07:31 PM UTC
This incident has been resolved.
Viewpoint for Projects (UK) - Web Performance Degraded
Affected: Viewpoint for Projects
Timeline · 2 updates
- investigating Jun 29, 2026, 10:07 AM UTC
We are currently investigating this issue.
- resolved Jun 29, 2026, 01:26 PM UTC
This incident has been resolved.
TrimbleID - Two stage Verification Codes not being received via email
Affected: Viewpoint Field ViewViewpoint for ProjectsViewpoint Team
Timeline · 2 updates
- investigating Jun 25, 2026, 08:15 AM UTC
We are currently investigating this issue.
- resolved Jun 25, 2026, 10:19 AM UTC
This incident has been resolved.
Intermittent Cascade Access Issues
Affected: ProContractor CloudViewpoint Enterprise CloudViewpoint for CloudViewpoint Enterprise Cloud
Timeline · 4 updates
- investigating Jun 17, 2026, 08:29 PM UTC
We are aware of an issue where some customers are running into intermittent access issues in Cascade and we are currently working through a full resolution, will provide updates as we roll out the fix.
- monitoring Jun 17, 2026, 08:38 PM UTC
We have implemented a fix and are now monitoring for full resolution.
- monitoring Jun 17, 2026, 08:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 17, 2026, 11:43 PM UTC
This incident has now been resolved.
Procontractor Cloud login issues
Affected: ProContractor Cloud
Timeline · 4 updates
- investigating Jun 02, 2026, 01:38 PM UTC
We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.
- identified Jun 02, 2026, 03:24 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Jun 02, 2026, 03:45 PM UTC
A fix has been implemented, and we are monitoring the results/
- resolved Jun 02, 2026, 08:19 PM UTC
This incident has been resolved.
Viewpoint Field View (UK) - Sync Performance Degraded
Affected: Viewpoint Field View
Timeline · 2 updates
- investigating May 19, 2026, 03:33 PM UTC
We are currently investigating this issue.
- resolved May 19, 2026, 03:58 PM UTC
This incident has been resolved.
Turbo SMTP outage
Affected: ProContractor CloudViewpoint Enterprise CloudViewpoint for Cloud
Timeline · 4 updates
Vista Azure US East 2 issue
Affected: Vista
Timeline · 3 updates
- investigating Apr 27, 2026, 07:31 PM UTC
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
- monitoring Apr 27, 2026, 08:15 PM UTC
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
- resolved Apr 27, 2026, 08:48 PM UTC
This incident has been resolved.
Trimble Jobpac Connect
Affected: Jobpac Connect
Timeline · 3 updates
- investigating Apr 22, 2026, 04:27 AM UTC
Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.
- monitoring Apr 22, 2026, 05:08 AM UTC
Dear Valued Jobpac Connect Users, We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance. We thank you for your patience while we worked through this issue. Regards, The Jobpac Connect Team
- resolved Apr 22, 2026, 10:07 PM UTC
Dear Valued Jobpac Connect Users, We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity. We sincerely appreciate your patience while we worked toward this resolution. Regards, The Jobpac Connect Team
Service Unavailability (Multiple Applications)
Affected: VistaProContractor CloudViewpoint Enterprise CloudSpectrum
Timeline · 6 updates
- investigating Apr 15, 2026, 02:45 PM UTC
We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.
- investigating Apr 15, 2026, 02:57 PM UTC
Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.
- investigating Apr 15, 2026, 03:07 PM UTC
We are continuing to investigate this issue.
- identified Apr 15, 2026, 03:47 PM UTC
Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.
- monitoring Apr 15, 2026, 04:15 PM UTC
The issue has been mitigated, and all services should now be fully restored.
- resolved Apr 15, 2026, 06:17 PM UTC
This incident has been resolved.
Trimble Jobpac Connect Login Issue
Affected: Jobpac Connect
Timeline · 5 updates
- investigating Apr 14, 2026, 06:43 AM UTC
Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
- investigating Apr 14, 2026, 07:42 AM UTC
Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team
- monitoring Apr 14, 2026, 11:21 AM UTC
Dear Valued Jobpac Connect Users, We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins. Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions. Regards, The Jobpac Connect Team
- monitoring Apr 14, 2026, 11:22 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2026, 12:24 AM UTC
Dear Valued Customers, Following a period of sustained stability and successful monitoring, we are officially marking the Trimble ID (TID) login issue for Jobpac as Resolved. Our internal telemetry and user feedback confirm that the authentication gateway is performing at standard levels. We have concluded our active monitoring phase and all services are operating as expected. We thank you for your patience while we worked with our global teams and partners to restore service. Regards, The Jobpac Connect Team
Trimble Help inaccessible
Affected: Trimble Help
Timeline · 2 updates
- identified Apr 12, 2026, 11:03 PM UTC
Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com. We've identified the issue and are actively working to correct it. Sorry for the inconvenience.
- resolved Apr 13, 2026, 01:06 PM UTC
This incident has been resolved.
Viewpoint for Projects (UK) - Web Application Performance Degraded
Affected: Viewpoint for Projects
Timeline · 3 updates
- investigating Mar 25, 2026, 12:08 PM UTC
We are currently investigating this issue.
- monitoring Mar 25, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 09:21 AM UTC
This incident has been resolved.
Issue with Excel reports in Jobpac
Affected: Jobpac Connect
Timeline · 3 updates
- investigating Mar 24, 2026, 04:36 AM UTC
Dear Valued Jobpac Connect Customers, We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform. During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause. We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible. Regards, The Jobpac Connect Team
- monitoring Mar 24, 2026, 09:53 PM UTC
Dear Valued Jobpac Connect Customers, Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night. Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning. We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately. Regards, The Jobpac Connect Team
- resolved Mar 25, 2026, 04:46 AM UTC
Dear Valued Jobpac Connect Customers, Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation. We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality. Regards, The Jobpac Connect Team
Jobpac Connect Login and API Issue
Affected: Jobpac Connect
Timeline · 5 updates
- investigating Mar 22, 2026, 10:49 PM UTC
Dear Valued Jobpac Connect Customers, We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs. Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance. We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available. Regards Jobpac Connect Team
- investigating Mar 23, 2026, 12:49 AM UTC
Dear Valued Jobpac Connect Customers, We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today. Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority. We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report. Regards, The Jobpac Connect Team
- identified Mar 23, 2026, 01:48 AM UTC
Dear Valued Jobpac Connect Customers, We are pleased to inform you that our technical teams have successfully identified the root cause of the login difficulties and API latency reported earlier today. We are now actively working on a resolution. Thank you for your continued patience. Regards, The Jobpac Connect Team
- monitoring Mar 23, 2026, 02:16 AM UTC
Dear Valued Jobpac Connect Customers, We are pleased to confirm that the issues affecting login authentication and API latency have been fully resolved. All systems are now operating at standard performance levels. While service is restored, our engineering and quality teams will continue to actively monitor the environment throughout the day to ensure sustained stability and optimal responsiveness. We sincerely apologize for the disruption to your operations and thank you for your patience while we worked to resolve this matter. Regards, The Jobpac Connect Team
- resolved Mar 24, 2026, 12:12 AM UTC
Dear Valued Jobpac Connect Customers, Following our successful resolution and a period of extended monitoring, we have received no further reports of login difficulties or API latency. We can now confirm that this issue is fully resolved and all systems are performing at optimal levels. Our team will continue to maintain standard oversight to ensure ongoing stability. We apologize once again for the inconvenience and thank you for your patience throughout this process. Regards, The Jobpac Connect Team
Viewpoint for Projects - Unable to Select an Enterprise
Affected: Viewpoint for Projects
Timeline · 2 updates
- identified Mar 18, 2026, 03:45 PM UTC
We are aware of some users being unable to view and select their expected Enterprise immediately after login. Users can resolve this by clearing their browser cache.
- resolved Mar 20, 2026, 08:39 AM UTC
This incident has been resolved.
Viewpoint Field View (UK) - Degraded Web & Mobile Sync Performance
Affected: Viewpoint Field View
Timeline · 11 updates
Viewpoint Field View (UK) - Mobile Sync Performance Degraded
Affected: Viewpoint Field View
Timeline · 2 updates
- investigating Mar 04, 2026, 10:53 AM UTC
We are currently investigating this issue.
- resolved Mar 05, 2026, 12:34 PM UTC
This incident has been resolved.
Traqspera Outage
Affected: Viewpoint Traqspera
Timeline · 2 updates
- investigating Mar 02, 2026, 01:53 PM UTC
Resolved
- resolved Mar 02, 2026, 09:11 PM UTC
This incident has been resolved.
Viewpoint for Projects (UK) - API Offline
Affected: Viewpoint for Projects
Timeline · 3 updates
- investigating Feb 03, 2026, 01:42 PM UTC
We are currently investigating this issue.
- monitoring Feb 03, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 05:16 PM UTC
This incident has been resolved.
Viewpoint for Projects (UK) - API Performance Degradation
Affected: Viewpoint for Projects
Timeline · 2 updates
- investigating Nov 24, 2025, 04:25 PM UTC
We are currently investigating this issue.
- resolved Nov 25, 2025, 01:09 PM UTC
This incident has been resolved.
Service Alert: Intermittent Missing Invoice Images Issue
Affected: Jobpac Connect
Timeline · 2 updates
- monitoring Nov 19, 2025, 03:48 AM UTC
Dear Jobpac Connect Customers, We are writing to inform you of an issue that was introduced with the latest release (Version 2025.3.0) deployed on Saturday, November 15, 2025. Issue Details & Current Status Problem: Invoice images are currently not visible within Jobpac for some customers who submited the PDF images though OCR. This issue appeared to be intermittent and did not impact everyone. Immediate Action: We have installed a fix for this issue earlier today and believe this will address the problem going forward. Next Steps: We are currently monitoring the system and verifying the data to ensure all previously affected invoices are correctly re-linked and display properly in Jobpac. We thank you for your patience and cooperation as we continue to work through this issue with the utmost priority. Best regards, The Jobpac Connect Team
- resolved Nov 19, 2025, 11:14 PM UTC
Dear Jobpac Connect Customers, We are glad to share that the fix installed yesterday has successfully resolved the issue with missing invoice images. All affected AP invoices should have their corresponding images display correctly in Related Content. We thank you for your patience and cooperation as we worked to resolve this issue with the utmost priority. Best regards, The Jobpac Connect Team