Trimble MEP incident

Trade Service Live Updates

Resolved after 38 minutes, affecting Account and Distributor and 1 more, on June 18, 2021.

resolved Jun 18, 2021, 03:02 PM UTC

The issue with Trade Service Live has been identified and resolved. Our engineering team will continue to monitor the service. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, Trade Service SupportOps

Started
Jun 18, 2021, 02:23 PM UTC
Resolved
Jun 18, 2021, 03:02 PM UTC
Duration
38m
Detected by Pingoru
Jun 18, 2021, 02:23 PM UTC

Affected components

AccountDistributorLinkUpdateServiceLocationService

Update timeline

  1. investigating Jun 18, 2021, 02:23 PM UTC

    We are experiencing a temporary performance degradation or outage for Trade Service Live. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been identified. Thank You, MEP SupportOps

  2. monitoring Jun 18, 2021, 02:38 PM UTC

    We have identified the issue with Trade Service Live. Our engineering team has applied a fix and is monitoring. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, MEP SupportOps

  3. monitoring Jun 18, 2021, 02:45 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 18, 2021, 03:02 PM UTC

    The issue with Trade Service Live has been identified and resolved. Our engineering team will continue to monitor the service. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, Trade Service SupportOps

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