Trimble MEP incident

LiveCount Cloud Service disruption

Resolved after 4 hours 17 minutes, affecting Application, on July 24, 2021.

resolved Jul 24, 2021, 06:00 PM UTC

The service disruption for LiveCount has been resolved. As a reminder, you can always see the up-to-date status of 'LiveCount' at https://www.trimblemep.cloud/ We again apologize for the inconvenience. Thank You, MEP SupportOps

Started
Jul 24, 2021, 01:42 PM UTC
Resolved
Jul 24, 2021, 06:00 PM UTC
Duration
4h 17m
Detected by Pingoru
Jul 24, 2021, 01:42 PM UTC

Affected components

Application

Update timeline

  1. investigating Jul 24, 2021, 01:42 PM UTC

    Some users may be experiencing a service disruption with LiveCount. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update shortly. Thank You, MEP SupportOps

  2. identified Jul 24, 2021, 04:30 PM UTC

    Our engineering teams have identified the issue and are apply a resolution. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update in shortly. Thank You, MEP SupportOps

  3. monitoring Jul 24, 2021, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update soon. Thank You, MEP SupportOps

  4. resolved Jul 24, 2021, 06:00 PM UTC

    The service disruption for LiveCount has been resolved. As a reminder, you can always see the up-to-date status of 'LiveCount' at https://www.trimblemep.cloud/ We again apologize for the inconvenience. Thank You, MEP SupportOps

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