Trimble MEP incident
Trimble MEP EMS LMP Service Performance Degradation
Resolved after 23 minutes, affecting EMS and LMP Service, on September 21, 2021.
The issues effecting Trimble EMS and LMP services has been resolved. Our engineering teams will continue to monitor the systems. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, MEP SupportOps
Affected components
Update timeline
- investigating Sep 21, 2021, 09:39 PM UTC
Some users of Trimble EMS license service may be experiencing a service performance degradation. LMP users may be experiencing a service outage. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and access to your Trimble MEP product has been restored. Thank You, MEP SupportOps
- identified Sep 21, 2021, 09:56 PM UTC
Our engineering team is working with the third-party license provider and they identified an issue and are working to correct it. Customers accessing EMS licenses may experience performance degradation. Our engineering team is monitoring the situation and will provide an update soon. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and full licensing performance restored. Thank You, MEP SupportOps
- resolved Sep 21, 2021, 10:03 PM UTC
The issues effecting Trimble EMS and LMP services has been resolved. Our engineering teams will continue to monitor the systems. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, MEP SupportOps
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