Trimble MEP incident

SysQue - Trouble logging in

Resolved after 14 minutes, affecting Application and Building Data and 1 more, on October 4, 2021.

resolved Oct 04, 2021, 02:09 PM UTC

The availability outage for SysQue has been resolved. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of 'SysQue' at https://www.trimblemep.cloud/ We again apologize for the inconvenience. Thank You, MEP SupportOps

Started
Oct 04, 2021, 01:55 PM UTC
Resolved
Oct 04, 2021, 02:09 PM UTC
Duration
14m
Detected by Pingoru
Oct 04, 2021, 01:55 PM UTC

Affected components

ApplicationBuilding DataDuct FabricationElectricalFittingsLicenseNextGen ContentProject InfoRev InfoSpooling

Update timeline

  1. investigating Oct 04, 2021, 01:55 PM UTC

    Some users may be experiencing trouble when logging in to SysQue with Construct licenses. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update in 15 minutes. Thank You, MEP SupportOps

  2. investigating Oct 04, 2021, 02:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 04, 2021, 02:09 PM UTC

    The availability outage for SysQue has been resolved. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of 'SysQue' at https://www.trimblemep.cloud/ We again apologize for the inconvenience. Thank You, MEP SupportOps

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