TrilogyMC Network had 18 outages in the last 2 years totaling 142h 36m of downtime — averaging 0.7 incidents per month.
There were 18 TrilogyMC Network outages since July 14, 2025 totaling 142h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are currently investigating the 502 Bad Gateway Error that is being experienced when navigating to maps.trilogymc.net. Affected components 🗺️ Live World Maps (Partial outage)
Status: Identified Our team is making a quick update to our #1 lobby server. It will be briefly offline but will be back up shortly. You can still join the network, but you'll be temporarily redirected to Lobby #2. Affected components 📥 Lobby #1 (Partial outage)
Status: Resolved Lobby #1 is now back online and fully accessible to players. Affected components 📥 Lobby #1 (Operational)
Status: Investigating We are currently investigating degraded performance affecting the Normal SMP server on our ASH node, first observed at approximately 11:15 AM CST. We have engaged our upstream provider and are working closely with them to restore normal performance as soon as possible. Affected components ⛏️ Normal SMP (Degraded performance)
Status: Investigating We are still investigating the cause of the degraded performance on our SMP Normal server and expect to provide an update soon. For now, we have shut down this server because of issues affecting many of our main plugins. We appreciate your patience and apologize for the inconvenience. Affected components ⛏️ Normal SMP (Degraded performance)
Status: Identified Our team has identified the cause of the degraded performance on the Normal SMP server. We’re implementing a fix now, and if testing goes as expected, we’ll reopen the server to you, our players. Affected components ⛏️ Normal SMP (Degraded performance)
Status: Monitoring Our team believes it is now safe for players to return to the Normal SMP server. We will continue to closely monitor performance to confirm that this fix fully resolves the issue. Affected components ⛏️ Normal SMP (Operational)
Status: Resolved Our team confirms that this issue is now resolved, as no new errors or reports have been received in the past twenty-four hours. We will proceed to close this incident and will soon provide a brief overview of the cause and resolution. Please check back regularly for updates. Affected components ⛏️ Normal SMP (Operational)
Status: Identified Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available. As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests. Affected components Email Support (Degraded performance)
Status: Monitoring Our team has been notified that our support system’s upstream email service provider has resolved the issue. We will continue to monitor the situation and keep this incident open for now, in case any further issues arise. Affected components Email Support (Degraded performance)
Status: Resolved Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident. Support inquiries sent via email are now coming through without delay. Thank you for your patience! Affected components Email Support (Operational)
Status: Investigating Our team has been notified via our internal monitoring system that ASH is currently down. We are investigating this with our upstream provider and will post an update when we find out more on the cause. Thank you for your understanding and patience. Affected components ⛏️ Normal SMP (Full outage) 📥 Lobby #2 (Full outage) 🦀 North America #2 - ASH (Full outage)
Status: Identified Our team has received an update from our upstream provider that the node was taken down to switch out a drive in order to fix an internal issue. Once this is concluded we will post another update. Affected components 🦀 North America #2 - ASH (Partial outage) ⛏️ Normal SMP (Partial outage) 📥 Lobby #2 (Partial outage)
Status: Identified Our upstream provider has confirmed that the drive has been replaced at this time. Work continues to resolve the internal issue with this drive being replaced. Further updates will be posted here and our Discord server. Thank you for your continued patience and understanding. Affected components 📥 Lobby #2 (Full outage) 🦀 North America #2 - ASH (Full outage) ⛏️ Normal SMP (Full outage)
Status: Resolved Our upstream provider has restored the node, ASH, back online. You can now reconnect to both Lobby #2 and Normal SMP. Thank you for your continued patience and understanding. Affected components ⛏️ Normal SMP (Operational) 📥 Lobby #2 (Operational) 🦀 North America #2 - ASH (Operational)
Status: Identified We are aware of a server outage affecting our ASH node, caused by unscheduled maintenance currently being performed by our upstream provider. For now, the network has been placed into maintenance mode to prevent additional outage reports. Further updates will be posted on this page and shared via our Discord server. We apologize for the downtime and appreciate your patience. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)
Status: Identified Our upstream provider tracked the problem down to a malfunctioning hard drive on our ASH node and is swapping it out right now. We don’t expect any data loss, and we’ll drop another update here and in Discord as soon as everything’s back to normal. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)
Status: Resolved The ASH node is now back online, and maintenance mode has been disabled for both nodes. While our upstream provider may perform additional maintenance later, we do not anticipate any further downtime at this time. Thank you for your patience and understanding! Affected components 🌴 North America #1 - LAX (Operational) 🦀 North America #2 - ASH (Operational)
Status: Identified We are investigating an unplanned server restart that occurred at 19:55 UTC during an approved maintenance window to fix an underlying issue. The Trilogy Minecraft Server is currently down while we work with our upstream provider to restore service. We will post updates on this incident here and apologize for any inconvenience this may cause. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)
Status: Identified Our upstream provider is investigating a recurring issue and needs to take the server offline for a short time. We’re sorry for the repeat downtime and will post further updates here. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)
Status: Resolved We’ve received confirmation that it’s safe to bring the servers back online. Thank you for your patience and understanding during this brief maintenance period. Affected components 🌴 North America #1 - LAX (Operational) 🦀 North America #2 - ASH (Operational)
Status: Identified We’re aware that players are currently unable to view The End and Nether worlds on the map site. Gameplay is unaffected. Our team is investigating and will provide updates as more information becomes available. Affected components 🗺️ Live World Maps (Degraded performance)
Status: Monitoring We can confirm that both The Nether and The End worlds are now visible on the map site. This issue is now resolved. Affected components 🗺️ Live World Maps (Operational)
Status: Resolved We can confirm that both The Nether and The End worlds are now visible on the map site. This issue is now resolved. Affected components 🗺️ Live World Maps (Operational)
Status: Resolved We recently experienced an outage affecting our external maps service due to an infrastructure misconfiguration. The issue has been fully resolved, and the map is now operating normally. Affected components ⛏️ Normal SMP (Operational) Discord Support (Operational) Email Support (Operational) 📥 Lobby #1 (Operational) Help Center (Operational) 🔊 Voice Chat (Operational) 🗺️ Live World Maps (Operational) Player Logins (Operational) 🎨 Creative (Operational)
Status: Identified We are performing brief maintenance on our Discord support system. During this time, players will be unable to create new support tickets. If you require assistance, please post your message in the #community-help channel. Affected components Discord Support (Degraded performance)
Status: Resolved This incident is now resolved. Discord support is now available thanks to our new and improved system! Thank you for your patience and understanding. Affected components Discord Support (Operational)
Status: Identified We’ve identified an issue where locked, dyed shulker boxes do not drop the shulker box entity or object when broken. This behavior has been traced to a third-party plugin, and a temporary workaround is available in a recently published support article: https://help.trilogymc.net/articles/1586565403-dyed-locked-shulker-boxes-are-destroyed-when-broken. We are actively working with the plugin developer and expect to have this issue resolved in the near future. For updates, please monitor this status page or refer to the support article. We understand this is frustrating and sincerely apologize for the inconvenience.
Status: Identified Our team can confirm that this issue has been fully resolved in a release provided by the plugin’s developer. Thanks to the help of our beta testers, we’ve verified the fix on our alpha server, and it will be deployed to the main server shortly. Watch this space and our network-status channel for further updates.
Status: Resolved This issue is now resolved and has been added to our main server. More information can be found on our help center here: https://help.trilogymc.net/articles/1586565403-dyed-locked-shulker-boxes-are-destroyed-when-broken.