TrilogyMC Network Outage History

Status: Identified Our team is making a quick update to our #1 lobby server. It will be briefly offline but will be back up shortly. You can still join the network, but you'll be temporarily redirected to Lobby #2. Affected components 📥 Lobby #1 (Partial outage)

Status: Identified Our team has identified the cause of the degraded performance on the Normal SMP server. We’re implementing a fix now, and if testing goes as expected, we’ll reopen the server to you, our players. Affected components ⛏️ Normal SMP (Degraded performance)

Status: Identified Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available. As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests. Affected components Email Support (Degraded performance)

Status: Identified Our team has received an update from our upstream provider that the node was taken down to switch out a drive in order to fix an internal issue. Once this is concluded we will post another update. Affected components 🦀 North America #2 - ASH (Partial outage) ⛏️ Normal SMP (Partial outage) 📥 Lobby #2 (Partial outage)

Status: Identified Our upstream provider has confirmed that the drive has been replaced at this time. Work continues to resolve the internal issue with this drive being replaced. Further updates will be posted here and our Discord server. Thank you for your continued patience and understanding. Affected components 📥 Lobby #2 (Full outage) 🦀 North America #2 - ASH (Full outage) ⛏️ Normal SMP (Full outage)

Status: Identified We are aware of a server outage affecting our ASH node, caused by unscheduled maintenance currently being performed by our upstream provider. For now, the network has been placed into maintenance mode to prevent additional outage reports. Further updates will be posted on this page and shared via our Discord server. We apologize for the downtime and appreciate your patience. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)

Status: Identified Our upstream provider tracked the problem down to a malfunctioning hard drive on our ASH node and is swapping it out right now. We don’t expect any data loss, and we’ll drop another update here and in Discord as soon as everything’s back to normal. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)

Status: Identified We are investigating an unplanned server restart that occurred at 19:55 UTC during an approved maintenance window to fix an underlying issue. The Trilogy Minecraft Server is currently down while we work with our upstream provider to restore service. We will post updates on this incident here and apologize for any inconvenience this may cause. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)

Status: Identified Our upstream provider is investigating a recurring issue and needs to take the server offline for a short time. We’re sorry for the repeat downtime and will post further updates here. Affected components 🌴 North America #1 - LAX (Partial outage) 🦀 North America #2 - ASH (Partial outage)

Status: Identified We’re aware that players are currently unable to view The End and Nether worlds on the map site. Gameplay is unaffected. Our team is investigating and will provide updates as more information becomes available. Affected components 🗺️ Live World Maps (Degraded performance)

Status: Identified We are performing brief maintenance on our Discord support system. During this time, players will be unable to create new support tickets. If you require assistance, please post your message in the #community-help channel. Affected components Discord Support (Degraded performance)

Status: Identified We’ve identified an issue where locked, dyed shulker boxes do not drop the shulker box entity or object when broken. This behavior has been traced to a third-party plugin, and a temporary workaround is available in a recently published support article: https://help.trilogymc.net/articles/1586565403-dyed-locked-shulker-boxes-are-destroyed-when-broken. We are actively working with the plugin developer and expect to have this issue resolved in the near future. For updates, please monitor this status page or refer to the support article. We understand this is frustrating and sincerely apologize for the inconvenience.

Status: Identified Our team can confirm that this issue has been fully resolved in a release provided by the plugin’s developer. Thanks to the help of our beta testers, we’ve verified the fix on our alpha server, and it will be deployed to the main server shortly. Watch this space and our network-status channel for further updates.