Server Performance

Update timeline

1. investigating Apr 10, 2026, 06:55 PM UTC

   Status: Investigating We are currently investigating degraded performance affecting the Normal SMP server on our ASH node, first observed at approximately 11:15 AM CST. We have engaged our upstream provider and are working closely with them to restore normal performance as soon as possible. Affected components ⛏️ Normal SMP (Degraded performance)

2. investigating Apr 11, 2026, 02:26 AM UTC

   Status: Investigating We are still investigating the cause of the degraded performance on our SMP Normal server and expect to provide an update soon. For now, we have shut down this server because of issues affecting many of our main plugins. We appreciate your patience and apologize for the inconvenience. Affected components ⛏️ Normal SMP (Degraded performance)

3. identified Apr 11, 2026, 06:36 PM UTC

   Status: Identified Our team has identified the cause of the degraded performance on the Normal SMP server. We’re implementing a fix now, and if testing goes as expected, we’ll reopen the server to you, our players. Affected components ⛏️ Normal SMP (Degraded performance)

4. monitoring Apr 11, 2026, 06:52 PM UTC

   Status: Monitoring Our team believes it is now safe for players to return to the Normal SMP server. We will continue to closely monitor performance to confirm that this fix fully resolves the issue. Affected components ⛏️ Normal SMP (Operational)

5. resolved Apr 13, 2026, 03:33 PM UTC

   Status: Resolved Our team confirms that this issue is now resolved, as no new errors or reports have been received in the past twenty-four hours. We will proceed to close this incident and will soon provide a brief overview of the cause and resolution. Please check back regularly for updates. Affected components ⛏️ Normal SMP (Operational)