Resolved after 2 days 20 hours, affecting ⛏️ Normal SMP, on April 10, 2026.
Our team confirms that this issue is now resolved, as no new errors or reports have been received in the past twenty-four hours. We will proceed to close this incident and will soon provide a brief overview of the cause and resolution. Please check back regularly for updates.
Affected components
Update timeline
- investigating Apr 10, 2026, 06:55 PM UTC
We are currently investigating degraded performance affecting the Normal SMP server on our ASH node, first observed at approximately 11:15 AM CST. We have engaged our upstream provider and are working closely with them to restore normal performance as soon as possible.
- investigating Apr 11, 2026, 02:26 AM UTC
We are still investigating the cause of the degraded performance on our SMP Normal server and expect to provide an update soon. For now, we have shut down this server because of issues affecting many of our main plugins. We appreciate your patience and apologize for the inconvenience.
- identified Apr 11, 2026, 06:36 PM UTC
Our team has identified the cause of the degraded performance on the Normal SMP server. We’re implementing a fix now, and if testing goes as expected, we’ll reopen the server to you, our players.
- monitoring Apr 11, 2026, 06:52 PM UTC
Our team believes it is now safe for players to return to the Normal SMP server. We will continue to closely monitor performance to confirm that this fix fully resolves the issue.
- resolved Apr 13, 2026, 03:33 PM UTC
Our team confirms that this issue is now resolved, as no new errors or reports have been received in the past twenty-four hours. We will proceed to close this incident and will soon provide a brief overview of the cause and resolution. Please check back regularly for updates.
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