Support Email Delays

Update timeline

1. identified Apr 08, 2026, 08:24 PM UTC

   Status: Identified Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available. As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests. Affected components Email Support (Degraded performance)

2. monitoring Apr 08, 2026, 11:46 PM UTC

   Status: Monitoring Our team has been notified that our support system’s upstream email service provider has resolved the issue. We will continue to monitor the situation and keep this incident open for now, in case any further issues arise. Affected components Email Support (Degraded performance)

3. resolved Apr 09, 2026, 01:57 AM UTC

   Status: Resolved Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident. Support inquiries sent via email are now coming through without delay. Thank you for your patience! Affected components Email Support (Operational)