Resolved after 5 hours 33 minutes, affecting Email Support, on April 8, 2026.
Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident. Support inquiries sent via email are now coming through without delay. Thank you for your patience!
Affected components
Update timeline
- identified Apr 08, 2026, 08:24 PM UTC
Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available. As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests.
- monitoring Apr 08, 2026, 11:46 PM UTC
Our team has been notified that our support system’s upstream email service provider has resolved the issue. We will continue to monitor the situation and keep this incident open for now, in case any further issues arise.
- resolved Apr 09, 2026, 01:57 AM UTC
Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident. Support inquiries sent via email are now coming through without delay. Thank you for your patience!
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