Experiencing an outage on ASH node

Update timeline

1. investigating Mar 31, 2026, 01:08 PM UTC

   Status: Investigating Our team has been notified via our internal monitoring system that ASH is currently down. We are investigating this with our upstream provider and will post an update when we find out more on the cause. Thank you for your understanding and patience. Affected components ⛏️ Normal SMP (Full outage) 📥 Lobby #2 (Full outage) 🦀 North America #2 - ASH (Full outage)

2. identified Mar 31, 2026, 01:14 PM UTC

   Status: Identified Our team has received an update from our upstream provider that the node was taken down to switch out a drive in order to fix an internal issue. Once this is concluded we will post another update. Affected components 🦀 North America #2 - ASH (Partial outage) ⛏️ Normal SMP (Partial outage) 📥 Lobby #2 (Partial outage)

3. identified Apr 01, 2026, 12:51 AM UTC

   Status: Identified Our upstream provider has confirmed that the drive has been replaced at this time. Work continues to resolve the internal issue with this drive being replaced. Further updates will be posted here and our Discord server. Thank you for your continued patience and understanding. Affected components 📥 Lobby #2 (Full outage) 🦀 North America #2 - ASH (Full outage) ⛏️ Normal SMP (Full outage)

4. resolved Apr 01, 2026, 02:11 PM UTC

   Status: Resolved Our upstream provider has restored the node, ASH, back online. You can now reconnect to both Lobby #2 and Normal SMP. Thank you for your continued patience and understanding. Affected components ⛏️ Normal SMP (Operational) 📥 Lobby #2 (Operational) 🦀 North America #2 - ASH (Operational)