Trend Micro incident

Unable to access Zero Trust Secure Access App

Major Resolved View vendor source →

Trend Micro experienced a major incident on May 22, 2023 affecting TrendAI Vision One™, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 02:30 AM UTC
Resolved
May 22, 2023, 08:00 AM UTC
Duration
5h 30m
Detected by Pingoru
May 22, 2023, 02:30 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating May 22, 2023, 02:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. investigating May 22, 2023, 04:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue; however, some services may now be partially or intermittently available. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience.

  3. resolved May 22, 2023, 08:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.