Trend Micro incident

US region's cloud proxy becomes unavailable

Major Resolved View vendor source →

Trend Micro experienced a major incident on December 13, 2023 affecting Trend Micro Web Security, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2023, 07:45 PM UTC
Resolved
Dec 14, 2023, 12:00 AM UTC
Duration
4h 15m
Detected by Pingoru
Dec 13, 2023, 07:45 PM UTC

Affected components

Trend Micro Web Security

Update timeline

  1. investigating Dec 13, 2023, 07:45 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Dec 14, 2023, 12:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.