Trend Micro incident

Trend Cloud One - Endpoint and Workload Security:Pending Security Updates / Policy Deployment issue

Major Resolved View vendor source →

Trend Micro experienced a major incident on July 3, 2024 affecting Trend Cloud One, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 10:30 AM UTC
Resolved
Jul 05, 2024, 01:25 AM UTC
Duration
1d 14h
Detected by Pingoru
Jul 03, 2024, 10:30 AM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Jul 03, 2024, 10:30 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Jul 03, 2024, 01:00 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  3. investigating Jul 03, 2024, 03:00 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  4. resolved Jul 03, 2024, 07:30 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

  5. investigating Jul 04, 2024, 07:30 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  6. investigating Jul 04, 2024, 11:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  7. investigating Jul 04, 2024, 01:00 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  8. investigating Jul 04, 2024, 03:00 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  9. investigating Jul 04, 2024, 11:00 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  10. resolved Jul 05, 2024, 01:25 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.