Trend Micro incident
Trend Cloud One - Endpoint and Workload Security: Cloud One agents are showing offline
Trend Micro experienced a major incident on May 21, 2024 affecting Trend Cloud One, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 07:42 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved May 21, 2024, 03:23 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
- investigating May 22, 2024, 07:15 AM UTC
Trend Micro service engineers have identified the issue re-occurred as the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved May 22, 2024, 09:45 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.