Trend Micro incident

Server ＆ Workload Protection: Customer may not be able to see scheduled tasks including sending policy completed

Major Resolved View vendor source →

Trend Micro experienced a major incident on June 11, 2024 affecting TrendAI Vision One™, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 04:23 PM UTC
Resolved
Jun 12, 2024, 06:11 PM UTC
Duration
1d 1h
Detected by Pingoru
Jun 11, 2024, 04:23 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jun 11, 2024, 04:23 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Jun 12, 2024, 05:30 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are United States, India, Japan, Germany

  3. investigating Jun 12, 2024, 01:30 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  4. investigating Jun 12, 2024, 01:30 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution. Note: Affected regions are United States, India, Japan, Germany

  5. resolved Jun 12, 2024, 06:11 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.