Trend Micro incident

Vision One Endpoint Agent is not stable, which causes the failure of installation and configuration.

Major Resolved View vendor source →

Trend Micro experienced a major incident on January 25, 2024 affecting TrendAI Vision One™, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 06:29 AM UTC
Resolved
Jan 25, 2024, 01:14 PM UTC
Duration
6h 45m
Detected by Pingoru
Jan 25, 2024, 06:29 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jan 25, 2024, 06:29 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Jan 25, 2024, 01:14 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.