Trend Micro incident

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Major Resolved View vendor source →

Trend Micro experienced a major incident on June 13, 2024 affecting TrendAI Vision One™, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2024, 01:23 AM UTC
Resolved
Jun 13, 2024, 04:04 AM UTC
Duration
2h 41m
Detected by Pingoru
Jun 13, 2024, 01:23 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jun 13, 2024, 01:23 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. investigating Jun 13, 2024, 03:48 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience. NOTE: EU, JP, SG, US region have been recovered.

  3. resolved Jun 13, 2024, 04:04 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.