Trend Micro incident
Unable to access Standard Endpoint Protection Console
Trend Micro experienced a major incident on July 18, 2024 affecting TrendAI Vision One™, lasting 11h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 18, 2024, 09:56 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
- investigating Jul 19, 2024, 01:21 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Jul 19, 2024, 06:21 AM UTC
Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.
- resolved Jul 19, 2024, 09:19 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.