Trend Micro incident

502 Bad Gateway Error on Attack Overview Screen

Major Resolved View vendor source →

Trend Micro experienced a major incident on July 30, 2024 affecting TrendAI Vision One™, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 11:45 PM UTC
Resolved
Jul 31, 2024, 03:15 AM UTC
Duration
3h 30m
Detected by Pingoru
Jul 30, 2024, 11:45 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jul 30, 2024, 11:45 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Jul 31, 2024, 03:15 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.