Trend Micro incident

403 forbidden error when accessing the Cloud One Console

Major Resolved View vendor source →

Trend Micro experienced a major incident on March 22, 2024 affecting Trend Cloud One, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2024, 02:30 PM UTC
Resolved
Mar 22, 2024, 03:19 PM UTC
Duration
49m
Detected by Pingoru
Mar 22, 2024, 02:30 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Mar 22, 2024, 02:30 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Mar 22, 2024, 03:19 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.