Trend Micro incident

Planned Maintenance - Vision One Zero Trust Network Access

Minor Resolved View vendor source →

Trend Micro experienced a minor incident on April 6, 2024 affecting TrendAI Vision One™, lasting 10h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2024, 06:00 AM UTC
Resolved
Apr 06, 2024, 04:18 PM UTC
Duration
10h 18m
Detected by Pingoru
Apr 06, 2024, 06:00 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Apr 06, 2024, 06:00 AM UTC

    Please be advised of a period of planned maintenance where these ZTNA services may be temporarily unavailable: - No new connections can be made from endpoints to internal applications. - Existing connections from endpoints to internal applications might be dropped. - Possible temporary increase of errors logged in Vision One SLOGs. - Access to the Vision One console will be unaffected. Once the maintenance is complete, users can reconnect endpoints to internal applications. The maintenance is expected to take 15 minutes and will start at: - Americas: 06-April-2024, 06:00 UTC+0 We are implementing updates and improvements to enhance the overall service. We apologize for any inconvenience this may cause.

  2. resolved Apr 06, 2024, 06:00 AM UTC

    Please be advised of a period of planned maintenance where these ZTNA services may be temporarily unavailable: - No new connections can be made from endpoints to internal applications. - Existing connections from endpoints to internal applications might be dropped. - Possible temporary increase of errors logged in Vision One SLOGs. - Access to the Vision One console will be unaffected. Once the maintenance is complete, users can reconnect endpoints to internal applications. The maintenance is expected to take 15 minutes and will start at: - Americas: 06-April-2024, 06:00 UTC+0 - Japan: 06-April-2024, 16:00 UTC+0 We are implementing updates and improvements to enhance the overall service. We apologize for any inconvenience this may cause.

  3. resolved Apr 06, 2024, 06:17 AM UTC

    We are pleased to inform you that our planned maintenance has successfully completed. We appreciate your patience and apologize for any inconvenience this may have caused.

  4. investigating Apr 06, 2024, 04:00 PM UTC

    Please be advised of a period of planned maintenance where these ZTNA services may be temporarily unavailable: - No new connections can be made from endpoints to internal applications. - Existing connections from endpoints to internal applications might be dropped. - Possible temporary increase of errors logged in Vision One SLOGs. - Access to the Vision One console will be unaffected. Once the maintenance is complete, users can reconnect endpoints to internal applications. The maintenance is expected to take 15 minutes and will start at: - Japan: 06-April-2024, 16:00 UTC+0 We are implementing updates and improvements to enhance the overall service. We apologize for any inconvenience this may cause

  5. resolved Apr 06, 2024, 04:18 PM UTC

    We are pleased to inform you that our planned maintenance has successfully completed. We appreciate your patience and apologize for any inconvenience this may have caused.