Trend Micro incident

Failed to get and display data in Security Dashboard and Zero Trust Secure Access API apps etc.

Major Resolved View vendor source →

Trend Micro experienced a major incident on January 21, 2024 affecting TrendAI Vision One™, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2024, 04:30 AM UTC
Resolved
Jan 21, 2024, 12:05 PM UTC
Duration
7h 35m
Detected by Pingoru
Jan 21, 2024, 04:30 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Jan 21, 2024, 04:30 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Jan 21, 2024, 12:05 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.