Trend Micro incident

'Zero Trust Risk Insights' and 'Zero Trust Secure Access' Apps for JP region are unavailable

Trend Micro experienced a major incident on November 9, 2022 affecting TrendAI Vision One™, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started: Nov 09, 2022, 12:33 PM UTC
Resolved: Nov 09, 2022, 02:25 PM UTC
Duration: 1h 52m
Detected by Pingoru: Nov 09, 2022, 12:33 PM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Nov 09, 2022, 12:33 PM UTC

Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
resolved Nov 09, 2022, 02:25 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.