Trend Micro incident

Unable to login Remote Manager because of HTTP 500 Internal Server Error

Trend Micro experienced a major incident on September 26, 2023 affecting Remote Manager, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2023, 07:15 PM UTC
Resolved: Sep 26, 2023, 09:00 PM UTC
Duration: 1h 45m
Detected by Pingoru: Sep 26, 2023, 07:15 PM UTC

Affected components

Remote Manager

Update timeline

investigating Sep 26, 2023, 07:15 PM UTC

Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
resolved Sep 26, 2023, 09:00 PM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.