Trend Micro incident
Unable to access Trend Micro Apex One as a Service Web Console
Trend Micro experienced a major incident on February 8, 2023 affecting Apex One as a Service, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2023, 05:00 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Feb 08, 2023, 09:00 AM UTC
Microsoft has announced that around 20:19 UTC of February 7, 2023, a utility power surge in the Southeast Asian region tripped a subset of the cooling units offline in one of the availability zones therefore resulting to datacenter downtime. Trend Micro Apex One as a Service is hosted via Microsoft Azure and has instances setup in the Southeast Asian datacenter. Due to this concern, some customers with provision sets hosted in the mentioned region may have issues in accessing the Apex One as a Service web console. All endpoints with the Apex One or Apex One (Mac) Security Agent are still protected despite the concern at hand.
- investigating Feb 09, 2023, 01:00 AM UTC
According to Microsoft Azure status, the Southeast Asia Datacenter Cooling Event mitigation effort has restored several key services. Trend Micro has also observed gradual restoration on affected instances.
- resolved Feb 09, 2023, 06:15 AM UTC
According to Microsoft Azure status, the Southeast Asia Datacenter Cooling Event has been fully restored. Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.