Trend Micro incident

Error when adding new C1WS agents to the C1 and V1 console

Major Resolved View vendor source →

Trend Micro experienced a major incident on November 1, 2024 affecting Trend Cloud One, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2024, 12:45 PM UTC
Resolved
Nov 01, 2024, 02:30 PM UTC
Duration
1h 45m
Detected by Pingoru
Nov 01, 2024, 12:45 PM UTC

Affected components

Trend Cloud One

Update timeline

  1. investigating Nov 01, 2024, 12:45 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Nov 01, 2024, 02:30 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.