Trend Micro incident

[ZTSA] New user could not start their onboarding and User could not update Zero Trust Secure Access console setting

Trend Micro experienced a major incident on August 1, 2023 affecting TrendAI Vision One™, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started: Aug 01, 2023, 12:34 AM UTC
Resolved: Aug 01, 2023, 06:35 AM UTC
Duration: 6h 1m
Detected by Pingoru: Aug 01, 2023, 12:34 AM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Aug 01, 2023, 12:34 AM UTC

Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
resolved Aug 01, 2023, 06:35 AM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.