Trend Micro incident

Various errors encountered when using the "Check Execution Profile" in OAT, WB, and Search App

Major Resolved View vendor source →

Trend Micro experienced a major incident on August 18, 2023 affecting TrendAI Vision One™, lasting 8h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2023, 01:30 AM UTC
Resolved
Aug 18, 2023, 09:45 AM UTC
Duration
8h 15m
Detected by Pingoru
Aug 18, 2023, 01:30 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Aug 18, 2023, 01:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. investigating Aug 18, 2023, 05:45 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  3. resolved Aug 18, 2023, 09:45 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.