Trend Micro experienced a major incident on August 7, 2024 affecting TrendAI Vision One™, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
TrendAI Vision One™
Update timeline
- investigating Aug 07, 2024, 02:00 PM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Aug 07, 2024, 03:59 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.