Trend Micro incident

Mail latency Issue of Inbound and Outbound Protection in ANZ region

Major Resolved View vendor source →

Trend Micro experienced a major incident on November 26, 2023 affecting Trend Micro Email Security, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2023, 09:30 PM UTC
Resolved
Nov 26, 2023, 11:00 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 26, 2023, 09:30 PM UTC

Affected components

Trend Micro Email Security

Update timeline

  1. investigating Nov 26, 2023, 09:30 PM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. resolved Nov 26, 2023, 11:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.