Trend Micro incident
Access Denied or slowness for multiple V1 Apps in Japan
Trend Micro experienced a major incident on July 6, 2023 affecting TrendAI Vision One™, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2023, 06:10 AM UTC
Trend Micro service engineers are currently investigating a potential issue with Microsoft Azure that may be affecting our customers. The following services may be degraded or intermittently available: - Email Account Inventory - Workflow and Automation > Third-Party Integration > Azure AD - Workflow and Automation > Third-Party Integration > Active Directory (On-premise) - Workflow and Automation > Third-Party Integration > Okta We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Jul 06, 2023, 08:03 AM UTC
Trend Micro service engineers are continuing to work with Microsoft Azure on the Azure service issue that may be affecting our customers. The following services may be degraded or intermittently available: - Email Account Inventory - Workflow and Automation > Third-Party Integration > Azure AD - Workflow and Automation > Third-Party Integration > Active Directory (On-premise) - Workflow and Automation > Third-Party Integration > Okta - Workflow and Automation > Third-Party Integration > OpenLDAP (Preview) We are continuing to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Jul 06, 2023, 09:54 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.