Trend Micro incident

Trend Vision One: Unexpected Error when logging in

Minor Resolved View vendor source →

Trend Micro experienced a minor incident on December 20, 2023 affecting TrendAI Vision One™, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 01:36 AM UTC
Resolved
Dec 20, 2023, 03:22 AM UTC
Duration
1h 46m
Detected by Pingoru
Dec 20, 2023, 01:36 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. resolved Dec 20, 2023, 01:36 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

  2. resolved Dec 20, 2023, 03:22 AM UTC

    Service engineers have verified that the implemented solution successfully addressed the problem. All affected services have returned to their normal functioning state, and the issue has been resolved. US site was recovered at 3:22 Dec, 20th(UTC). The other sites were recovered at 2:15 Dec, 20th(UTC).