Trend Micro incident

502 Bad Gateway Error on Cyber Risk Assessment Screen

Major Resolved View vendor source →

Trend Micro experienced a major incident on July 31, 2024 affecting TrendAI Vision One™, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 01:00 AM UTC
Resolved
Aug 01, 2024, 03:15 AM UTC
Duration
1d 2h
Detected by Pingoru
Jul 31, 2024, 01:00 AM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. resolved Jul 31, 2024, 01:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

  2. investigating Aug 01, 2024, 02:45 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  3. resolved Aug 01, 2024, 03:15 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.