Trend Micro incident

Internet Access via US region's cloud proxy becomes unstable

Major Resolved View vendor source →

Trend Micro experienced a major incident on December 14, 2023 affecting Trend Micro Web Security, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 02:15 AM UTC
Resolved
Dec 14, 2023, 09:00 AM UTC
Duration
6h 45m
Detected by Pingoru
Dec 14, 2023, 02:15 AM UTC

Affected components

Trend Micro Web Security

Update timeline

  1. investigating Dec 14, 2023, 02:15 AM UTC

    Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.

  2. investigating Dec 14, 2023, 06:00 AM UTC

    Internet Access Issue was resolved at 4:40, December 14th (UTC). However, UW2(US West) region's Admin Console is now under Read-Only mode until the recovery is completed. We apologize for the inconvenience.

  3. resolved Dec 14, 2023, 09:00 AM UTC

    Internet Access Issue was resolved at 4:40, December 14th (UTC). UW2(US West) region's Admin Console was under Read-Only mode until the recovery was completed at 8:50, December 14th (UTC). We apologize for the inconvenience.